Emotional intelligence within communication in a work team is significantly relevant, and we can make use of it to maximize our potential for our challenges. I strongly recommend having the ability to remain concentrated and focused with an awareness of the present moment in our conversations, both to listen actively and to find the appropriate words within a precise language, and thus reach the objective we want to materialize. It is possible that if we are working under pressure in our jobs or projects, anxiety may take part in the work environment and relationships, which, without us realizing it, starts to distance us from conscious and paused active listening.

Facing a challenging team member isn’t easy, but I try to approach it with empathy and the awareness that they might be dealing with something they don’t feel safe sharing. I start by listening—really listening—to their perspective without judgment to see if I can better understand where they’re coming from. I also do my best to stay calm and not let my own emotions escalate the situation. Clear boundaries are important too, so expectations are on the table for both of us. Sometimes, sharing a little vulnerability of my own, like a challenge I’ve faced, can open the door for real connection and help them feel safe enough to share what’s going on. It’s all about creating space for trust.