As a facilities engineer, you're responsible for designing, operating, and maintaining the physical systems and structures of various buildings and sites. Sometimes, you're faced with a complex problem that requires your expertise, creativity, and leadership skills. What's your first step?
Before you can solve any problem, you need to understand what it is, why it matters, and what are the desired outcomes. You can use tools like the problem statement, the 5 Whys, or the fishbone diagram to help you clarify the scope, causes, and effects of the problem. You also need to gather relevant data, such as performance metrics, customer feedback, or regulatory requirements, to support your analysis.
The next step is to identify who are the people or groups that are affected by or involved in the problem. These could include your clients, your team, your managers, your contractors, or your suppliers. You need to communicate with them effectively, understand their needs and expectations, and get their input and feedback. You also need to manage their interests and concerns, and ensure that they are aligned with the project goals and objectives.
Once you have a clear definition of the problem and the stakeholders, you can start brainstorming possible solutions. You can use techniques like mind mapping, SWOT analysis, or SCAMPER to help you generate ideas. You should aim for quantity and diversity of solutions, and avoid judging or rejecting them at this stage. You should also consider the feasibility, cost, and impact of each solution, and how it fits with the problem criteria.
After you have a list of potential solutions, you need to evaluate them based on their pros and cons, and compare them with each other. You can use tools like the decision matrix, the Pugh method, or the cost-benefit analysis to help you rank and score the solutions. You should also consult with the stakeholders and get their feedback and approval. You should then select the best solution that meets the problem requirements and satisfies the stakeholders.
The final step is to implement the solution that you have chosen. You need to plan and execute the actions that are necessary to make the solution work. You should also monitor and measure the results and outcomes of the solution, and check if they match with the expected goals and objectives. You should also document and report the process and the outcomes, and share them with the stakeholders.
The problem-solving process does not end with the implementation of the solution. You should also reflect on what you have learned from the experience, and identify the strengths and weaknesses of your approach. You should also seek feedback from the stakeholders and evaluate their satisfaction and feedback. You should then use this information to improve your skills and performance, and apply it to future problems.
Realize sempre uma avalia??o continua após a implementa??o, avalie os resultados obtidos e fa?a ajustes conforme necessário. Através da avalia??o contínua, é possível aprender com os sucessos e fracassos ao longo do processo, contribuindo para o bom desenvolvimento do processo.
As a facilities engineer facing a complex problem, my first step is to gather all relevant information and data related to the issue. This includes understanding the problem scope, identifying stakeholders, assessing existing infrastructure, and analyzing past solutions or attempts. I would also establish clear goals and objectives, prioritize critical factors, and define success criteria. Effective problem-solving begins with a thorough understanding of the problem context and its underlying causes, laying the foundation for informed decision-making and solution development.