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You're a facilitator who's been asked to use new technology. What do you need to know?

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You're a facilitator who's been asked to use new technology. What do you need to know? Whether it's a new platform, tool, or format, using new technology can be both exciting and challenging for facilitators. You want to create engaging and effective learning experiences, but you also need to adapt to the changing needs and expectations of your participants and clients. In this article, we'll share some tips and best practices to help you prepare, deliver, and evaluate your facilitation sessions using new technology.

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1 Know your technology

Before you start facilitating, you need to know your technology well. This means understanding its features, functions, limitations, and benefits. You also need to test it in advance, both on your own and with a small group of trusted colleagues or friends. This will help you identify and troubleshoot any technical issues, such as connectivity, compatibility, or accessibility. You'll also get familiar with the user interface, navigation, and settings. Knowing your technology will boost your confidence and credibility as a facilitator.

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Alpesh Shah

?? Sr. RTE | SPC 6.0 ?? Agile & Business Agility Coach ?? Transformational Leader ?? SAFe/Agile Trainer | ScrumMaster ?? ICF Accredited ?? Championing Lifelong Learning & Enterprise Agility
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Embracing new technology in facilitation requires careful navigation of challenges. Key steps include understanding the technology's purpose to enhance facilitation, seeking thorough training, and exploring its features for creative integration. Ensure the technology is accessible to all participants, plan for technical support, and prioritize data security and privacy. Testing the technology thoroughly before live sessions is essential. Integrate the technology thoughtfully into your facilitation plan, prepare participants ahead of time, and have a backup plan for technology failures. Finally, gather participant feedback to refine its use. These strategies enable successful technology adoption in facilitation.

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Angelia DeWeese

Change Agent, Healthcare Simulationist, Facilitator, Learning & Development Expert
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I'd ask for a demo, early access, and training. I'd also ask what are the goals for the new technology? In addition, will I be asked for feedback, and what is my time commitment for that feedback? I would also ask for the names of other super users in the organization and tech support websites, chats, and numbers.

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Sarisha Naidoo

Former lawyer I Fractional Executive I Business Consultant I IoD Ambassador I Board Advisor I Coach & Mentor I DEI Advocate I Facilitator I Speaker ????????
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Mastering the technology you'll be using is essential before facilitating any session. Take the time to fully understand its features, functions, and potential limitations. Testing it beforehand, both individually and with a small group, allows you to identify and address any technical issues that may arise. This proactive approach not only ensures smooth connectivity and compatibility but also familiarizes you with the user interface and settings. By knowing your technology inside and out, you'll exude confidence and credibility as a facilitator, enhancing the overall experience for participants.

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Sneha Jha

Truly global, Instructional Designer, Learning Strategist, IDP Coach, Project Navigator, Integrating AI in all I do. Corporate Learning Consultant@ SAP Workforce & Culture Development Organization, SAP
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Below are the list of things, I would like to know: 1.How is this technology useful in the area of facilitation? 2.What will it take to learn this technology? 3. Ways to implement this technology during facilitation

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2 Know your audience

Another key factor to consider when using new technology is your audience. You need to know their level of familiarity and comfort with the technology, as well as their preferences and expectations. You can use surveys, polls, or interviews to gather this information before the session. You can also provide clear instructions, guidelines, and support materials to help them use the technology effectively. You'll also need to be flexible and responsive to their feedback and questions during the session. Knowing your audience will help you tailor your facilitation to their needs and interests.

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Sarisha Naidoo

Former lawyer I Fractional Executive I Business Consultant I IoD Ambassador I Board Advisor I Coach & Mentor I DEI Advocate I Facilitator I Speaker ????????
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Understanding your audience is paramount when introducing new technology. Assess their familiarity and comfort levels through surveys, polls, or interviews beforehand. Armed with this insight, provide clear instructions and support materials tailored to their needs. During the session, remain flexible and responsive to feedback, adjusting your approach as needed. By aligning your facilitation with the preferences and expectations of your audience, you can ensure a smoother and more engaging experience for everyone involved.

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3 Know your objectives

Using new technology doesn't mean you have to change your facilitation objectives. You still need to have a clear purpose, scope, and outcomes for your session. You also need to align your content, activities, and methods with your objectives. You can use the technology to enhance your facilitation, not to replace it. For example, you can use interactive features, such as polls, quizzes, chats, or breakout rooms, to increase engagement, collaboration, and learning. You can also use multimedia elements, such as videos, images, or audio, to enrich your presentation and storytelling. Knowing your objectives will help you use the technology strategically and creatively.

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4 Know your risks

Using new technology also involves some risks that you need to anticipate and mitigate. You need to have a backup plan in case something goes wrong with the technology, such as a power outage, a glitch, or a security breach. You also need to have alternative ways to communicate and deliver your content, such as phone, email, or offline materials. You also need to be prepared to handle any challenges or conflicts that may arise from using the technology, such as technical difficulties, misunderstandings, or resistance. Knowing your risks will help you cope with uncertainty and change.

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Sarisha Naidoo

Former lawyer I Fractional Executive I Business Consultant I IoD Ambassador I Board Advisor I Coach & Mentor I DEI Advocate I Facilitator I Speaker ????????
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Understanding the risks associated with new technology is crucial for effective facilitation. Prepare for potential disruptions by developing a robust backup plan to address issues like power outages, glitches, or security breaches. Consider alternative communication methods, such as phone or email, to ensure seamless delivery of content in case of technological failure. Additionally, be ready to navigate challenges like technical difficulties or resistance from participants with patience and flexibility. By proactively identifying and mitigating risks, you can better manage uncertainty and ensure the success of your facilitation efforts.

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5 Know your evaluation

Finally, using new technology also requires you to evaluate your facilitation. You need to collect and analyze data on how the technology affected your facilitation process and outcomes. You can use various methods, such as surveys, feedback forms, analytics, or observations, to measure the impact of the technology on your participants' engagement, satisfaction, learning, and behavior. You can also use self-reflection, peer review, or coaching to assess your own performance and improvement as a facilitator. Knowing your evaluation will help you learn from your experience and improve your practice.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Ruhee Meghani

Founder—Allied Collective | LinkedIn Top Facilitation Voice | Creating brave spaces for authentic wellbeing and inclusion through workshops that drive lasting organisational change.
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Try the instructional design framework of Tell Me, Show Me, & Let Me. Tell me: Information is provided for the user in the form of one-sided communication. This includes the delivery of facts, rules, processes, and basic knowledge. Show me: the learner sees the tool in action. This includes everything from live demos to simple animations that demonstrate how to use the tool and execute different processes. Let me: try it on! This means using branched scenarios to let learners see different results as a product of their actions. This allows learners to troubleshoot and learn from their mistakes before they’re placed in a live situation.

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Rania M. A. Mageed, PhD

International Education Office Director & English Language Program Director at May University in Cairo, Egypt
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As a facilitator using new technology, some important considerations would be: Understanding the purpose and goals of using the new technology. What specific outcomes or improvements are expected; and Technology Familiarity by Learning its features, capabilities, and limitations & Exploring its user interface, functionalities, and any technical requirements or prerequisites.

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You're a facilitator who's been asked to use new technology. What do you need to know?

1

2

3

4

5

6

1 Know your technology

2 Know your audience

3 Know your objectives

4 Know your risks

5 Know your evaluation

6 Here’s what else to consider

Facilitation

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You're a facilitator who's been asked to use new technology. What do you need to know?

1

2

3

4

5

6

1 Know your technology

2 Know your audience

3 Know your objectives

4 Know your risks

5 Know your evaluation

6 Here’s what else to consider

Facilitation

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感谢您的反馈

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