In my experience, helping introverted team members connect with clients effectively starts by preparing them well for each interaction. I make sure they have clear information about the client’s needs, goals, and background ahead of time, which helps build their confidence. I also encourage them to prepare questions and talking points, allowing them to engage in a structured way that feels more comfortable. Additionally, I find it helpful to start with smaller, less formal client interactions, such as virtual meetings or written updates. By creating an environment that respects their communication style and provides ongoing support, I help them connect with clients in ways that play to their strengths.

Introverted team members can thrive in client interactions when given the right support. As an L&D professional, I focus on empowering them through thoughtful preparation. By using models like the Reflective Observation from Kolb’s Learning Cycle, I encourage introverts to reflect on their strengths and past experiences before meetings, helping them build confidence. Offering written communication channels like emails or chats can also allow them to express their thoughts more comfortably. Additionally, I ensure that client meetings are structured to include moments for everyone to contribute, creating an inclusive space where their voices can be heard.