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Last updated on 2024年7月24日

You're facilitating a large group discussion. How do you manage participants who disrupt consensus?

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Leading large group discussions can be a challenging yet rewarding experience. It requires a unique set of skills to manage the flow of conversation, especially when participants disrupt the consensus-building process. As a facilitator, your role is to create an environment where every voice is heard while steering the group towards common ground. This article will provide you with strategies to handle disruptions effectively, ensuring that your group discussions remain productive and inclusive.

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Dawn J Mahoney CPTD

Chief Problem Solver at Learning In the White Space

1 Understand Dynamics

In large group facilitation, understanding group dynamics is crucial. You need to recognize the different personalities and communication styles present. Some participants may be more dominant or outspoken, while others might be quieter or more reflective. When someone disrupts the consensus process, it's important to assess whether their behavior is a result of passion for the topic or if it stems from a desire to dominate the conversation. By identifying these dynamics early on, you can tailor your approach to manage the disruption without stifling constructive dialogue.

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Dawn J Mahoney CPTD

Chief Problem Solver at Learning In the White Space
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Disruptors and disruptions are how things evolve. In the moment, realize that this person has something to contribute. Often, the outlier's idea isn't wrong or that far away from what is being discussed. And, others likely need to hear it and be given time to assimilate as well. Take a break. Consider taking a different approach to the facilitation and consensus activity/activities. If all is being done verbally and through discussion to this point, switch to a more affinity diagramming and/or voting approach. Then task smaller groups to work together on a project or presentation that ultimately brings the full group back to consensus.

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Node Smith, ND

Naturopathic Doctor, Author, Group Facilitator, Speaker
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Don't assume that everyone wants consensus. If people are disrupting ground rules, or predetermined or decided elements of the conversation, bring attention back to these foundations of the conversation. Bottom line - any "disruption" is valuable insight into something the be aware of as a facilitator. Keep in mind, just because you think its a disruption, others may not, and vice versa. Try and pull out the content of what is being said, and mirror it back, to see if the disruption changes - - - it may be a matter of "not feeling heard/understood." Sometimes personalities are simply clashing, in which case, get blunt, and directly ask what the expectation is from the comment/content - (what's the need here).

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Sérgio Yngor .

Gerente de Servi?os Técnicos | Gerente de Geologia | Gerente de Sondagem | Gerente de Planejamento | Gerente de Geomecanica | Gerente de Opera??o de Mina | Open pit | Mina Céu Aberto | Underground | Mina Subterranea |
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Uma situa??o que quem ainda n?o passou deverá passar. No momento da a??o uma abordagem direta deve ser o último artifício a ser utilizado, já que pequenas inser??es devem trazer todo o time para a mesma página pensando que o nível de maturidade presente na sala seja baseado nos valores da equipe. é extremamente importante o feedback privado do que foi ruim ou bom bem como as verifica??es, somente com conversas claras, transparentes e direitas contribuímos para um ambiente de sucesso.

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2 Set Ground Rules

Setting clear ground rules at the start of the discussion is essential for maintaining order and respect. These rules should include how participants can contribute, such as raising hands or waiting to be called upon, and the importance of listening to others without interruption. When someone breaks these rules and disrupts consensus, remind the group of the agreed-upon guidelines. This not only addresses the behavior but also reinforces the framework within which everyone is expected to operate, promoting a fair and focused discussion.

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Sérgio Yngor .

Gerente de Servi?os Técnicos | Gerente de Geologia | Gerente de Sondagem | Gerente de Planejamento | Gerente de Geomecanica | Gerente de Opera??o de Mina | Open pit | Mina Céu Aberto | Underground | Mina Subterranea |
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é de suma importancia realizar combinados antes de momentos importantes, desta forma além de todos enalteceram o sentimento de pertencimento as discuss?es tendem a fluir em alto nível.

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3 Address Disruptions

When disruptions occur, address them promptly and tactfully. Acknowledge the participant's perspective but remind them of the group's goal to reach consensus. If necessary, use techniques such as 'parking' where you note their point for later discussion or 'reframing' to restate their argument in a way that aligns with the group's objectives. It's important to keep the conversation on track while ensuring the participant feels heard and respected, which can prevent further disruptions and maintain a collaborative atmosphere.

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Sérgio Yngor .

Gerente de Servi?os Técnicos | Gerente de Geologia | Gerente de Sondagem | Gerente de Planejamento | Gerente de Geomecanica | Gerente de Opera??o de Mina | Open pit | Mina Céu Aberto | Underground | Mina Subterranea |
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Inserir pequenos comentários sutis ao longo da discuss?o irá contribuir de forma positiva para quando tiver interrup??es e favorecer a rápida retomada da formula??o de ideias.

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4 Encourage Inclusivity

Encouraging inclusivity is key to managing disruptions in large group discussions. When a participant repeatedly disrupts the flow, it may be because they feel their views are not being considered. Make an effort to include diverse perspectives by actively soliciting input from quieter members of the group. This not only balances the conversation but also demonstrates that all opinions are valued, which can reduce the likelihood of disruptive behavior from any individual feeling marginalized.

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5 Leverage Support

In large groups, having support roles such as co-facilitators or note-takers can be invaluable. These individuals can help monitor the room for signs of emerging disruptions and provide additional support in managing them. If a participant is consistently disruptive, a co-facilitator can engage with them separately to explore their concerns without derailing the main discussion. This ensures that the larger group can continue working towards consensus while the individual's issues are addressed.

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6 Maintain Flexibility

Finally, maintaining flexibility is vital when facilitating large groups. Despite your best efforts, disruptions will happen, and rigidly sticking to your plan may not always be the best approach. Be prepared to adapt your facilitation techniques as needed. If a particular topic is causing repeated disruptions, consider changing the format of the discussion , such as breaking into smaller groups or using anonymous voting methods to gather opinions. Flexibility allows you to respond to challenges in real-time and keep the group moving towards consensus.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're facilitating a large group discussion. How do you manage participants who disrupt consensus?

1

2

3

4

5

6

7

1 Understand Dynamics

2 Set Ground Rules

3 Address Disruptions

4 Encourage Inclusivity

5 Leverage Support

6 Maintain Flexibility

7 Here’s what else to consider

Large Group Facilitation

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You're facilitating a large group discussion. How do you manage participants who disrupt consensus?

1

2

3

4

5

6

7

1 Understand Dynamics

2 Set Ground Rules

3 Address Disruptions

4 Encourage Inclusivity

5 Leverage Support

6 Maintain Flexibility

7 Here’s what else to consider

Large Group Facilitation

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感谢您的反馈

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