You're faced with subpar imported goods. How do you meet client expectations?

- Acknowledge the issue immediately: Be transparent with your client about the situation and assure them you're addressing it. - Assess the damage: Quickly evaluate the extent of the problem and how it affects your client’s expectations. - Communicate a solution: Offer clear alternatives, such as replacements, refunds, or discounts, to meet their needs. - Negotiate with suppliers: Work with the supplier to resolve the issue and prevent future occurrences. - Set new delivery timelines: If replacements are necessary, give realistic timelines to manage client expectations. - Show commitment: Go the extra mile to reassure the client and maintain trust, offering extra support where needed.

Obtain a comprehensive understanding of the nature of the quality issue and scale. This will inform how & what you communicate with both your supplier(s) and client. Communicate the quality issues with the client before goods are delivered. Be transparent and discuss solutions. Take responsibility for the issue and offer assurance of a resolution. Provide regular updates. Speak your supplier to ensure measures are in place to avoid a reoccurrence and where possible diversify supply chain.