In addressing a student complaint about academic misconduct, it’s essential to approach the matter with fairness and impartiality. Begin by listening carefully to the student's concerns, ensuring they feel heard and respected. Gather all relevant information from both the student and any other parties involved. Review any evidence or documentation objectively, considering the institution’s policies on academic integrity. Once all perspectives have been taken into account, communicate your findings transparently with the student, outlining the reasons behind any decisions made. Emphasise support and guidance, offering advice on how to avoid such issues in the future, while maintaining a professional and respectful tone throughout.

When faced with a student complaint on academic misconduct, I would approach the situation with fairness, empathy, and a commitment to maintaining academic integrity. First, I would meet with the student to understand their perspective and gather all relevant facts. I’d also review any available evidence and adhere to the institution's policies and guidelines on academic misconduct. Throughout the process, I would communicate transparently with all involved parties, ensuring the student feels heard and respected. Finally, I’d work collaboratively with colleagues or a disciplinary committee to determine a fair and appropriate resolution, balancing the educational opportunity for the student with upholding academic standards.

Ensure due process - confirm that your actions align with the institution's established protocols to avoid any perception of bias or unfair treatment.

Afin de résoudre une situation de ce type il est important de prévoir dans un premier temps un moment d’échange afin d’écouter les plaintes et proposer dans un second temps des solutions.

Manejar este tipo de casos requiere un equilibrio entre objetividad y empatía. Será importante la escucha activa, i. e., sin interrupciones y en un entorno privado. Luego habrá que revisar la evidencia disponible, para entender el contexto de la situación. Otra habilidad relevante será la comunicación asertiva poniendo el foco en las acciones y no en el/la estudiante y/o en sus características personales. Delimitar el contexto normativo permitirá explicar las consecuencias asociadas a la conducta, desde la disciplina formativa escoger una acción implica escoger las consecuencias de dicha acción. Por último, es necesario documentar la conversación, los acuerdos y compromisos para asegurar transparencia y que se actuó conforme al reglamento.