You're faced with multiple customization requests. How do you ensure they meet ERP standards?

ERP program leaders must set standards and governance for intake, definition, approval, and delivery of any customization requests. In general., there should be a strong bias towards designing a fit-to-standard solution. Then, if business needs or user productivity goals or capabilities needed to maintain competitive differentiation cannot be delivered through the standard solution, then customizations should be entertained. In case of a customization request, the requester must present a business case and a cross-functional team, including architecture and application, should evaluate the request in light of the overall architectural alignment before adding it to the packet of work being delivered by the team.

It's crucial to assess business requirements thoroughly and conduct a fit-gap analysis before implementing any customizations. Strict governance is essential for managing non-standard changes, as customizations can lead to significant challenges throughout the ERP system's lifecycle, including issues with new enhancements, system upgrades, performance, testing complexities, knowledge gaps, and increased total cost of ownership (TCO). Explain to stakeholders the potential impacts of customization. Establish common guidelines to maintain a clean core and enforce strict governance to minimize customization. Instead, leverage low-code, no-code, integrated solutions, or add-ons that support your requirements. Leverage clean code principles.

Craft a detailed plan that specifies the changes, the necessary resources, the timeline, and the method for integrating these customizations into your existing ERP system. Incorporate a risk assessment to identify and address potential issues that may arise during the implementation phase. This approach will help ensure the customization process is efficiently managed and minimizes any disruptions to your ongoing operations.

To handle multiple customization requests while meeting ERP standards, think of it like following a recipe with strict guidelines. For example, if different departments want custom features, set clear standards for what’s acceptable and how customizations should be implemented. Create a checklist to ensure each request aligns with these standards. Review customizations regularly to confirm they meet the required criteria and don’t disrupt the core system. By setting and enforcing standards, you ensure customizations enhance rather than compromise your ERP system.