You're faced with flight cancellations. How do you secure alternative transportation for your clients?

- Quickly evaluate all available alternatives: other flights, train routes, bus services, car rentals, etc. - Consider factors like travel time, cost, and client preferences.

will look for alternate flight, if not then any other flight to nearest alternate airport from where guest can drive to the destination. If clients are up for train journey then offer this or if clients have deep pocket then offer charter. if nothing is working out then stay overnight and fly next day

Todo gestor de viagens especialista, seja diretamente da empresa ou de uma grande agencia de viagens corporativa precisa do devido preparo para lidar com estes imprevistos, sempre atualizado nas rotas alternativas para os seus viajantes

Acompanhar as atualiza??es de voos e servi?os é uma rotina extremamente importante para uma eficiente gest?o de viagens. Ao identificarmos um cancelamento de voo, antes da data da viagem, contatamos o(a) viajante alertando sobre tal fato e orientamos com os próximos passos, seja o de exercer seu direito ao reembolso integral ou o de ser reacomodado em outro voo com a mesma cia. aérea. Caso o cancelamento ocorra com o(a) viajante já no aeroporto, a nossa orienta??o é que o(a) próprio viajante localize o guichê da cia. aérea para ser reacomodado pelos agentes de solo do aeroporto, pois estes conseguem auxiliar de maneira imediata, sem acarretar em custos adicionais para o(a) cliente.

1. Inform clients of the cancellation and assure them that I'm working on alternative arrangements. 2. Consider clients' preferences, priorities, and constraints.

- Reach out to the original airline to see if they can rebook on partner airlines or offer compensation. - Check for seats on other carriers serving the same route.

Contatar a cia. aérea é extremamente importante se o(a) viajante já estiver no aeroporto, uma vez que as op??es de reacomoda??es e outras formas de compens?o s?o oferecidas pelos prestadores de servi?os finais. A agência de viagens, como intermediadora, tem o papel de orientar o(a) viajante sobre como proceder.

2. Explore available alternatives, such as: Next available flights (same airline or different) Other modes of transportation (trains, buses, car services) Charter flights (if feasible)

Contact airline to and check if they are providing any other flights or if they can rebook with partner flight And check with client if the client is comfortable with the options provided by the airline (if provided)

Leverage industry connections, travel partners, and technology to find suitable options to which the clients are comfortable.

- Present clients with 2-3 best alternative options. - Clearly explain pros and cons of each (e.g., arrival time, transfers, comfort level).

Secure alternative transportation, negotiate rates if necessary, and ensure booking confirmations are given basis the choices confirmed by Clients.

Evaluate all the possible flights which can be offered to client and guide regarding nearby airports Keeping in mind regarding clients preferences Give best possible 2-3 alternative option Guide client regarding pro and cons for the options

O cancelamento de voo por si só já traz um certo desconforto para o(a) viajante. Como agentes de viagens, devemos lidar com a situa??o com muita calma e empatia, servindo como ponto de apoio para o(a) viajante, auxiliando-o com as dúvidas e gerindo suas expectativas.

Manage expectations through clear communication, empathy, and proactive assistance, you have to help clients navigate flight cancellations with minimal stress and maintain a positive client-agent relationship.

- Once new arrangements are made, send detailed confirmations to clients. - Check in before and during their rescheduled travel to address any issues.

Client updates: Keep clients informed throughout the process, providing clear instructions and support via email, SMS or calls.

After securing alternative transportation, follow up with clients to ensure they are satisfied with the arrangements. Address any remaining concerns promptly.