You're faced with a customer demanding to speak to a supervisor. How do you handle the situation effectively?

An important thing to remember when working with a customer is that they will feed off your energy. Even if the customer is already irritated or angry, the situation will become nearly unmanageable if you allow your emotions to get the better of you. One way to help maintain your cool during a stressful interaction is to continue to take deep even breaths. Your controlled tone and demeanor can go a long way in helping you begin to assuage the angry customer you're dealing with.

Enfrentar clientes que pedem para falar com o supervisor é um desafio comum no setor financeiro. Aqui est?o algumas estratégias que utilizo: Escuta Ativa: Ouvir atentamente o cliente e mostrar empatia pode muitas vezes resolver a situa??o sem a necessidade de escalar o problema. Solu??es Rápidas: Propor solu??es imediatas e eficazes demonstra proatividade e pode satisfazer o cliente antes que ele sinta a necessidade de falar com o supervisor. Transparência e Clareza: Explicar claramente os procedimentos e políticas ajuda a gerenciar as expectativas do cliente e a construir confian?a.

This happened to me during flight as customer when annoyed due to some reason his first attack comes directly on the crew who is attending him .this is really bad that they think may be we have done everything wrong to annoy him .he starts behaving like a child nothing can be satisfying to him his shouting and howling disturbs the others siting around he demands to call the senior most person on board .so i take over the situation .as first thing first.you have to remove the person who has been trying to solve the problem .

Show your amphithy .keep an eye contact with him make him sit offer him cold water .let him speak out his grievances.and complains .listen carefully.without interrupting .

When you see he has finished his side of story only then you start by agreeing with whatever he said .as "Acustommer is always right even if he is wrong "when u see that he has built his confidence n.trust in u then you start with your cool conversation first give him impression as everyone else is wrong only you are right .then give him your suggestions .

Address the person with sir / madam as they are the most highly respected by you .start writing his complaints n make him feel that you will take up the matter to the higher authorities..and get you compensated .

You should physically go to the supervisor .give him full feedback n ask his permission to reassure the customer.you positive gesture really matters .