When a client asks for a discount on social media,?politely acknowledge their request, explain your current pricing structure, highlight the value you provide, and offer alternative options like bundled packages or a free trial if applicable, while maintaining a positive and professional tone;?if you can't offer a discount, clearly state your policy and try to redirect the conversation towards the benefits of your product or service instead of focusing solely on price.

Good things at an economical price is what everyone wants, but if such situations arise, we can take the following steps - 1) If you are a new or a building brand - Sharing value add could be beneficial here, because you do not want to lose out on the customer but you cannot decrease your price, this may question your service or product quality. 2) If you are a established brand - Do not negotiate. Have you ever seen Gucci giving discounts on their products? Good Quality Product/Service + Brand Value is the key to maximise sales. People want you, stand firm at your cost. If you are a service based company reduce your deliverables, cost will decrease automatically.

In today's challenging economy, emphasizing value over discounting can be crucial for maintaining a strong professional relationship. By steering the conversation toward the unique value you provide, you fortify your position and establish a more meaningful connection with the client.

It depends on the situation. This happened recently with a current client and the discount he proposed and the preliminary work he had already completed were reasonable, so we accepted it. For new prospects, we substantiate our pricing by reaffirming our value to them in the short and long term. You can also load the scenario into ChatGPT and ask it for suggestions. It does a very good job of brainstorming and coming up with insights we might not think of ourselves.

Tread carefully, if you give discount to one client you need to think about the rest of your clientele, you wouldn’t want to upset good clients who may wonder why there not getting discounts when there loyal and regular. You need to point out that they are paying for your expertise and experience, also that overheads as in stock, bill’s etc has gone through the roof since the pandemic and you haven’t put your prices up so there already getting good value and service for there money .