You're faced with a client asking for policy exceptions. How do you navigate this challenging situation?
When a client asks for a policy exception, it's important to maintain professionalism while upholding company standards. To navigate this challenge:
- Assess the request's impact: Consider if the exception could set a precedent or affect your business negatively.
- Communicate transparently: Explain your policies and the reasons behind them to foster understanding.
- Offer alternatives: If possible, propose different solutions that align with your policies but address the client's needs.
How do you balance client satisfaction with policy adherence? Share your strategies.
You're faced with a client asking for policy exceptions. How do you navigate this challenging situation?
When a client asks for a policy exception, it's important to maintain professionalism while upholding company standards. To navigate this challenge:
- Assess the request's impact: Consider if the exception could set a precedent or affect your business negatively.
- Communicate transparently: Explain your policies and the reasons behind them to foster understanding.
- Offer alternatives: If possible, propose different solutions that align with your policies but address the client's needs.
How do you balance client satisfaction with policy adherence? Share your strategies.
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In handling customer requests against company policy, it's best to deny the request and escalate if necessary. Apologizing and offering alternative solutions can be less effective in such situations.
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Segun mi experiencia pueden existir excepciones, si el costo vs benenficio tiene sustento. Que hay en el fondo de la solicitud, un capricho, una negoacion para las dos partes.