To handle an aggressive client, stay calm and composed. Actively listen to their concerns without interrupting, showing that you value their feelings. Empathise by acknowledging their frustration, and ask open-ended questions to clarify their issues. Once you understand, offer constructive solutions focused on resolution. If the aggression escalates, assert boundaries by requesting respectful communication. Finally, follow up after the issue is resolved to ensure their satisfaction and rebuild trust. This approach can transform a tense interaction into a more productive conversation.

One thing I've learned in dealing with difficuot patients in therapy is to remain calm myself. The calmer I stay, the easier it becomes dealing with an aggressive patient.

When faced with an aggressive client, I've found that actively listening helps me understand their position and concerns. I ensure that my perspective is clear while emphasizing that we share a common goal: their best interest. I remind them that aggression can unnecessarily challenge our working relationship, and by maintaining a respectful and collaborative approach, we can achieve the best outcome together.

When faced with an aggressive client, the approach I personally employ—and teach my teams—is to let the client talk. Clients often just need to feel heard. Giving them space helps us show empathy and uncover the root cause of the issue. Afterward, we calmly offer tailored solutions. I also remind my teams not to take it personally—the frustration is with the situation, not you. Staying composed helps move the conversation toward resolution. By fostering empathy, active listening, and calm problem-solving, we consistently defuse difficult situations and build long-term client trust.