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You're an experienced professional. How do you stay up-to-date with the latest customer service trends?

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As an experienced customer service professional, you know how important it is to keep up with the latest trends and best practices in your field. Customer expectations, preferences, and behaviors are constantly changing, and you need to adapt your skills and strategies accordingly. But how do you stay on top of the new developments and innovations in customer service? Here are some tips to help you stay informed, relevant, and competitive in your role.

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1 Read industry blogs and newsletters

One of the easiest ways to stay updated with the latest customer service trends is to follow reputable blogs and newsletters that cover topics related to your field. You can find valuable insights, tips, and case studies from experts and practitioners who share their knowledge and experience. Some examples of popular customer service blogs and newsletters are Help Scout, Shep Hyken, Customer Service Life, and Support Driven. You can subscribe to their email lists, follow them on social media, or bookmark their websites and check them regularly.

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Reva Jones

Hospitality and Safety Trainer
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I appreciate this information. Am new to Hospitality Training and I am interested in learning more about how to train in hospitality,I understand how to be hospitable,however I would like to gain knowledge and be the best trainer I can thanks for sharing this information and linked for providing a place to learn from the experts…

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2 Listen to podcasts and webinars

Another way to learn from the best in the industry is to listen to podcasts and webinars that feature customer service leaders, influencers, and innovators. Podcasts and webinars are convenient and engaging formats that allow you to listen to stories, interviews, and discussions about customer service trends, challenges, and solutions. You can also ask questions and interact with the speakers and other listeners. Some examples of popular customer service podcasts and webinars are The Customer Service Secrets Podcast, The CX Leader Podcast, CX Network Podcast, and Customer Service Weekly.

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3 Join online communities and forums

A great way to stay connected with other customer service professionals and exchange ideas, opinions, and feedback is to join online communities and forums dedicated to customer service. You can find groups and networks on platforms like LinkedIn, Facebook, Reddit, Quora, and Slack that focus on customer service topics and issues. You can also participate in online events, workshops, and chats that are organized by these communities and forums. Some examples of active customer service communities and forums are r/CustomerService, Customer Service Professionals Network, Customer Experience Professionals Association, and Customer Service Heroes.

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4 Take online courses and certifications

One of the best ways to sharpen your skills and demonstrate your expertise in customer service is to take online courses and certifications that are relevant to your field. You can find a variety of courses and certifications that cover different aspects of customer service, such as communication, empathy, problem-solving, teamwork, technology, and leadership. You can also choose courses and certifications that are specific to your industry, niche, or role. Some examples of reputable online courses and certifications for customer service are HubSpot Academy's Customer Service Training, Alison's Diploma in Customer Service, Coursera's Customer Service Specialization, and ICMI's Professional Certification Program.

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5 Experiment with new tools and techniques

The last tip to stay up-to-date with the latest customer service trends is to experiment with new tools and techniques that can help you improve your performance and satisfaction. You can try out new software, apps, platforms, and devices that can enhance your productivity, efficiency, collaboration, and engagement. You can also test new methods, strategies, and approaches that can boost your creativity, innovation, and differentiation. Some examples of new tools and techniques that are trending in customer service are chatbots, artificial intelligence, video support, gamification, and personalization.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Frank Gioia

Senior Vice President of Contact Center Operations First Financial Bank Certified AI Transformation Leader | Customer Operations | Contact Center Transformations
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Staying current with the latest customer service trends demands intentionality and an acknowledgment of its ongoing nature. While courses and certifications offer valuable insights, personal investment through self-learning is essential. Allocating time for regular learning and reflection on emerging information is crucial. Valuable sources like Gartner, HubSpot, McKinsey, and Forrester serve as excellent starting points, providing industry insights and analysis that inform strategic decision-making and enhance customer service practices.

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You're an experienced professional. How do you stay up-to-date with the latest customer service trends?

1

2

3

4

5

6

1 Read industry blogs and newsletters

2 Listen to podcasts and webinars

3 Join online communities and forums

4 Take online courses and certifications

5 Experiment with new tools and techniques

6 Here’s what else to consider

Customer Service

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You're an experienced professional. How do you stay up-to-date with the latest customer service trends?

1

2

3

4

5

6

1 Read industry blogs and newsletters

2 Listen to podcasts and webinars

3 Join online communities and forums

4 Take online courses and certifications

5 Experiment with new tools and techniques

6 Here’s what else to consider

Customer Service

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