Setting clear performance expectations with new vendors goes beyond traditional KPIs. Start with a creative twist: co-create a "Partnership Manifesto" that outlines mutual goals, values, and specific commitments—like a shared “no-excuses” rule for any communication gaps. Establish dynamic KPIs that evolve with the partnership, and ditch rigid SLAs for a flexible “Accountability Canvas” that adapts as you grow. Foster a feedback culture through “Pulse Check” sessions—brief, honest reviews on what’s working and what’s not. Leverage employee ownership principles to turn vendor management into a shared mission, aligning all efforts towards a common goal.

When establishing new vendor partnerships, I prioritize setting clear performance expectations from the outset. I begin by having open discussions to define specific goals, deliverables, and timelines, ensuring that both parties have a shared understanding of what success looks like. I also document these expectations in a detailed agreement that outlines key performance indicators (KPIs) and communication protocols. Regular check-ins and feedback sessions are crucial for monitoring progress and addressing any issues promptly. By fostering an environment of transparency and accountability, I believe we can build strong partnerships that not only meet but exceed performance expectations.

To ensure performance expectations are met with new suppliers, I always start by setting clear goals from the beginning, documented in contracts or SLAs. I also establish a regular review process, including progress reports and check-in meetings. I like to maintain constant communication to align deadlines and quickly address any deviations. ????

Clarity is king & will always be . My suggestion lay out expectations like a GPS - precise, no detours. Also define deliverables, track progress & keep communication flowing. After all, assumptions are the enemy of success! As they say Great partnerships are built on clear terms, not crossed fingers ... All the best !

When establishing new vendor partnerships, I've found that setting clear expectations and success criteria from the get-go is crucial. By defining measurable goals and agreeing on regular performance reviews, we ensure everyone's on the same page and working towards shared success.