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You’re dealing with a difficult union representative. What’s the best way to get them on your side?

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Dealing with a difficult union representative can be a challenging and stressful situation for any manufacturing manager. You may face resistance, hostility, or even threats from someone who is supposed to represent the interests of your workers. How can you overcome this obstacle and build a productive and respectful relationship with the union rep? Here are some tips to help you get them on your side.

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A. Samir Messaoudi

Patrol Supervisor

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Jovita Valatkaite

Head of Employment Law Practice Group | Associate Partner at COBALT | Attorney-at-law

1 Understand their perspective

The first step to resolving any conflict is to empathize with the other party. Try to see the situation from the union rep's point of view. What are their goals, motivations, fears, and frustrations? How do they perceive you and your role? What are their expectations and demands? By putting yourself in their shoes, you can gain insight into their behavior and communication style. You can also identify common ground and areas of agreement that can serve as a basis for negotiation and collaboration.

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Jovita Valatkaite

Head of Employment Law Practice Group | Associate Partner at COBALT | Attorney-at-law
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It is important to understand the perspective of the union but it is even more important not to dismiss their view immediately. Show restraint, and listen rather than jump in with "it's impossible". Ask questions and try to show interest. You will decide how to respond later, after the common ground is clearly identified.

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A. Samir Messaoudi

Patrol Supervisor
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Once you've gained insight into the union representative's perspective, it's important to communicate your understanding effectively. Clearly articulate that you recognize their concerns, priorities, and objectives. Acknowledge any valid grievances they may have and show genuine empathy for their position. Avoid dismissing or belittling their viewpoints, as this can escalate tensions and hinder productive dialogue.

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2 Communicate clearly and respectfully

The second step to getting the union rep on your side is to communicate effectively and courteously. Avoid using aggressive, accusatory, or dismissive language that can escalate the conflict or damage the trust. Instead, use positive, constructive, and solution-oriented words that can foster cooperation and understanding. Listen actively and attentively to what the union rep has to say, and acknowledge their concerns and feelings. Ask open-ended questions to clarify any misunderstandings or assumptions, and provide clear and honest answers to their inquiries. Express your own views and needs in a polite and assertive manner, and explain the rationale behind your decisions and actions.

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A. Samir Messaoudi

Patrol Supervisor
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Be transparent about your own goals, constraints, and limitations. Open communication can help build trust and credibility, which are essential for fostering productive relationships. Show respect for the union representative as an individual and for their role within the organization. Avoid engaging in personal attacks or disrespectful behavior, as this can undermine efforts to find common ground.

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Jovita Valatkaite

Head of Employment Law Practice Group | Associate Partner at COBALT | Attorney-at-law
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I would always suggest leading the conversation with questions and even "programming" the course of conversation by asking the right questions. Let the union representative come to the same conclusions as you by asking questions where a particular answer is inevitable rather than forcing the conclusions onto them.

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Carolina Díaz Felipe

Graduado Social
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La clave siempre en toda relación es escuchar. Si sabes escuchar, sabrás en todo momento lo que decir. Entender que como asesores o representantes de la empresa, por muy buena que sea la empresa, nos verán como un posible enemigo, tenemos que tirar esa barrera y convertirnos en posibles aliados.

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3 Show appreciation and recognition

The third step to getting the union rep on your side is to show appreciation and recognition for their work and contributions. Everyone likes to feel valued and respected, and the union rep is no exception. By acknowledging their efforts and achievements, you can boost their morale and confidence, and reduce their defensiveness and hostility. You can also demonstrate your respect for their role and authority by involving them in decision-making processes, consulting them on important issues, and seeking their feedback and suggestions. By showing appreciation and recognition, you can build rapport and goodwill with the union rep, and enhance your credibility and influence.

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Jovita Valatkaite

Head of Employment Law Practice Group | Associate Partner at COBALT | Attorney-at-law
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It is a common mistake to avoid recognition and think that if we recognize the union representative they will ask even more or try to push even further. It is seldom the case. Oftentimes times the recognition itself can be sufficient for the union representative.

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4 Offer support and assistance

The fourth step to getting the union rep on your side is to offer support and assistance when they need it. The union rep may face various challenges and difficulties in their job, such as dealing with grievances, complaints, disputes, or legal matters. By providing them with resources, information, guidance, or referrals, you can help them overcome these obstacles and perform better. You can also show your support by being flexible, accommodating, and responsive to their requests and needs. By offering support and assistance, you can show your commitment and cooperation to the union rep, and strengthen your partnership and collaboration.

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Jovita Valatkaite

Head of Employment Law Practice Group | Associate Partner at COBALT | Attorney-at-law
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Support does not always mean huge expenses for the company. There are a number of ways which are free of charge or cost effective to provide support and assistance. For instance, the employer may seek out information or support from various state institutions such as the State Labour Inspectorate which have resources dedicated to the employee representatives. The are training programmes as well as upskilling programmes funded by the government if the employer and the employees (union representatives) meet certain criteria.

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Kalaluka Kangulu

Supply Chain and Customer Service - Southern Africa
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Unions are there to represent junior employees whose voices may not be individually heard. Since employees are the number one asset that an organisation can have, it is important to, not only care fore them, but to be seen to care for them also. Difficult union representatives stand on specific facts. You need to show that you care for employees and understand their challenges for you to speak the same language with the union. When you are seen this way, you can build trust and not confrontation with union representatives. It's because you care, that you will be ready to listen and make commitments. It's because you are seen to care that the union will listen to you and move to your side.

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5 Address issues and problems

The fifth step to getting the union rep on your side is to address any issues and problems that arise promptly and effectively. Ignoring or avoiding conflicts can only worsen the situation and erode the trust and respect between you and the union rep. Instead, you should tackle any issues and problems head-on, and seek to resolve them in a fair and constructive way. You should approach the union rep with a positive and open attitude, and focus on finding mutually beneficial solutions that can satisfy both parties. You should also follow up on any agreements or actions, and monitor the progress and outcomes. By addressing issues and problems, you can prevent them from escalating and harming your relationship with the union rep.

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Jovita Valatkaite

Head of Employment Law Practice Group | Associate Partner at COBALT | Attorney-at-law
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Try showing the union representative your view, the situation and the challenges you are facing. Ask what would they do in your position. How would they deal with a limited budget and how would they distribute it? Often times union representatives look at the budget set by the employer as arbitrary or an infinite bag of money which can be replenished at any time. By explaining to the union that this is not the case and asking them to provide you with a viable solution you engage them and show them that taking such decisions is not as easy as it may seem at first glance.

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Gustavo Insaurralde

Abogado. Procurador. Ex juez de Paz y Faltas. Equipo técnico de ni?ez, adolescencia y familia.
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Gestionar y solucionar los problemas urgentes. Planificar a futuro para que no vuelvan a ocurrir o minimizar su repeticion. Atencion personalizada sin delegar el tema

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6 Celebrate successes and achievements

The sixth and final step to getting the union rep on your side is to celebrate any successes and achievements that you accomplish together. Whether it is reaching a new contract, resolving a dispute, improving a process, or enhancing a performance, you should acknowledge and celebrate the positive results and outcomes that you and the union rep have achieved. You should also share the credit and praise with the union rep, and express your gratitude and appreciation for their cooperation and contribution. By celebrating successes and achievements, you can reinforce your relationship with the union rep, and motivate them to continue working with you in the future.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You’re dealing with a difficult union representative. What’s the best way to get them on your side?

1

2

3

4

5

6

7

1 Understand their perspective

2 Communicate clearly and respectfully

3 Show appreciation and recognition

4 Offer support and assistance

5 Address issues and problems

6 Celebrate successes and achievements

7 Here’s what else to consider

Manufacturing

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You’re dealing with a difficult union representative. What’s the best way to get them on your side?

1

2

3

4

5

6

7

1 Understand their perspective

2 Communicate clearly and respectfully

3 Show appreciation and recognition

4 Offer support and assistance

5 Address issues and problems

6 Celebrate successes and achievements

7 Here’s what else to consider

Manufacturing

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