Como engenheiro de manuten??o de via permanente e Lean Six Sigma Green Belt, você combina habilidades técnicas e de lideran?a para promover melhorias contínuas. Ao lidar com um membro defensivo, é essencial usar ferramentas como o DMAIC e focar em feedback construtivo. Construa confian?a com comunica??o aberta, empatia e reconhecimento. Baseie-se em dados para definir, medir, analisar e melhorar. Seja específico, focando em comportamentos, n?o em pessoas, e ofere?a solu??es claras. Defina metas, prazos e acompanhe o progresso, adaptando sua abordagem e criando um ambiente seguro. Assim, promove-se o crescimento individual e o fortalecimento da equipe. #LeanSixSigma #Gest?oDeEquipes #DMAIC #TrabalhoEmEquipe #Gest?oDePessoas

To provide feedback to a defensive team member, start by creating a safe and non-judgmental environment. Use "I" statements instead of "You" to avoid sounding accusatory, e.g., “I noticed…” rather than “You always…”. Focus on specific behaviors, not personality traits, and highlight the impact of their actions on the team or outcomes. Balance your feedback with positive reinforcement, recognizing their strengths to build trust. Invite their perspective with open-ended questions like, “What’s your view on this?”. Stay calm, patient, and solution-focused, emphasizing collaboration, e.g., “How can we work on this together?”. This approach minimizes defensiveness and promotes growth.

When providing feedback to a defensive team member, start by creating a supportive environment. Choose a private setting where they feel safe to express their thoughts. Begin the conversation with positive reinforcement by acknowledging their strengths and contributions. This helps to build rapport and reduces defensiveness. Next, focus on specific behaviors rather than personal attributes. Use "I" statements to express how their actions impact the team or project, such as, “I noticed that deadlines were missed, which affected our progress.” Encourage open dialogue by asking for their perspective and listening actively. This shows that you value their input and fosters a collaborative atmosphere.