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You're dealing with conflict in a manufacturing setting. How can you resolve it quickly and effectively?

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Conflict is inevitable in any workplace, but especially in a manufacturing setting where deadlines, quality standards, and safety issues are constantly at stake. If you're dealing with conflict in a manufacturing setting, you need to resolve it quickly and effectively to avoid disrupting the production process and damaging the team morale. Here are some tips on how to do that.

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Mahi sharfuddin Ahmad

Supply Chain Management Professional

1 Identify the root cause

The first step to resolving conflict is to understand what is causing it. Is it a misunderstanding, a personality clash, a lack of communication, or a disagreement over goals or methods? Try to listen to both sides of the story and ask open-ended questions to clarify the situation. Avoid making assumptions or judgments based on your own perspective or bias.

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2 Choose an appropriate style

Depending on the nature and intensity of the conflict, you may need to adopt a different style of resolution. For example, if the conflict is minor and does not affect the performance or relationships of the parties involved, you may choose to avoid it or accommodate it. However, if the conflict is serious and has a negative impact on the work environment, you may need to confront it or collaborate with the parties to find a mutually acceptable solution. You can use the Thomas-Kilmann Conflict Mode Instrument (TKI) to assess your preferred style and adapt it to the situation.

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3 Focus on the problem, not the person

When you're dealing with conflict, it's important to separate the problem from the person. Don't let your emotions or personal feelings interfere with your judgment or communication. Instead, focus on the facts, the goals, and the solutions. Use respectful and constructive language and avoid blaming, criticizing, or attacking the other person. Acknowledge their point of view and express your own without being defensive or aggressive.

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Sybrand Van Kwawegen

Retired / Self employed
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too often conflict mediators get drawn into one side or the other because they get emotionally involved. focussing on the problem helps to avoid that. when you get emotionally involved you end up being part of the problem and not of the resolution.

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4 Seek a win-win outcome

The best way to resolve conflict is to find a win-win outcome that satisfies both parties and benefits the organization. This may require some compromise, creativity, and negotiation, but it will also foster trust, cooperation, and respect. To achieve a win-win outcome, you need to identify the common interests and needs of both parties, generate multiple options, evaluate the pros and cons of each option, and agree on the best one. You can use the BATNA (Best Alternative To a Negotiated Agreement) technique to determine your bottom line and your bargaining power.

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5 Follow up and monitor

After you've resolved the conflict, you need to follow up and monitor the situation to ensure that the agreement is implemented and the problem is resolved. You can do this by setting clear expectations, assigning responsibilities, and establishing deadlines. You also need to provide feedback, recognition, and support to the parties involved and address any issues or concerns that may arise. By following up and monitoring, you can prevent the conflict from recurring and improve the working relationship.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Mahi sharfuddin Ahmad

Supply Chain Management Professional
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Coordinate and Apply 6Ms (Man,Machine, Materials, Mother Nature, Method, measurement ) to mitigate conflict in setting manufacturing process.

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You're dealing with conflict in a manufacturing setting. How can you resolve it quickly and effectively?

1

2

3

4

5

6

1 Identify the root cause

2 Choose an appropriate style

3 Focus on the problem, not the person

4 Seek a win-win outcome

5 Follow up and monitor

6 Here’s what else to consider

Manufacturing

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You're dealing with conflict in a manufacturing setting. How can you resolve it quickly and effectively?

1

2

3

4

5

6

1 Identify the root cause

2 Choose an appropriate style

3 Focus on the problem, not the person

4 Seek a win-win outcome

5 Follow up and monitor

6 Here’s what else to consider

Manufacturing

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