Technical issues happen, no big deal! The key is to stay calm and make sure the candidate doesn’t panic either. I’d acknowledge the issue, reassure them that it’s not a problem, and quickly look for an alternative—whether that’s switching to a phone call, another video platform, or rescheduling if needed. The goal is to keep the process smooth and stress-free for both sides! ??

Stay calm—tech issues happen. First, acknowledge the problem so the candidate doesn’t feel awkward. If it's a minor glitch, like audio cutting out, try simple fixes—refreshing the call, switching devices, or using the chat function. If it's a bigger issue, suggest rescheduling instead of forcing a frustrating conversation. Most importantly, stay patient and understanding—it’s how you handle the situation that sets the tone for the interview.

Unforeseen challenges are a great test for everyone involved! Be human. Explain the issue and give solutions (reschedule / phone call etc). Situations like this can be a great way to get an understanding of how people respond when things don't go to plan. Worth also flagging that we should be empathetic when it happens to candidates!

When technical issues arise during a virtual interview, first, remain calm and composed to reassure the candidate. Attempt to troubleshoot the problem by checking your connection, audio, or video settings. If the issue persists, suggest rescheduling the interview or switching to an alternative communication method, such as a phone call or another video platform, to ensure a smooth continuation of the conversation.

Inform the interviewee about the issue as soon as possible. Apologize for the inconvenience and let them know you are working to resolve it. Try basic troubleshooting steps such as checking your internet connection, restarting your device, or switching to a different platform if possible. If the issue cannot be resolved quickly, suggest an alternative. This could be rescheduling the interview, switching to a phone call, or using a different video conferencing tool. Learn from the experience and take steps to prevent similar issues in the future. This might include testing your equipment beforehand, having a backup device ready, or ensuring you have a stable internet connection.