You're coaching a client and need to give feedback. How can you do so without denting their confidence?
When coaching a client, the art of feedback is crucial. Here's how to do it effectively:
- Begin with positive observations to set an encouraging tone.
- Be specific about areas for improvement, avoiding vague critiques.
- Offer actionable steps and support for their development journey.
How do you strike the balance between honesty and encouragement in your feedback?
You're coaching a client and need to give feedback. How can you do so without denting their confidence?
When coaching a client, the art of feedback is crucial. Here's how to do it effectively:
- Begin with positive observations to set an encouraging tone.
- Be specific about areas for improvement, avoiding vague critiques.
- Offer actionable steps and support for their development journey.
How do you strike the balance between honesty and encouragement in your feedback?
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Giving constructive feedback without impacting a client’s confidence starts by setting a positive tone with genuine observations about their strengths and progress. Highlight what they’re doing well, acknowledging the effort and improvements you’ve noticed, which helps build trust and opens them up to receive further guidance. When discussing areas for improvement, be specific, rather than generalizing, focus on particular actions or behaviors that need adjustment, which keeps the conversation constructive rather than critical. Offer actionable steps or strategies they can apply immediately to create positive change, framing these suggestions as tools to empower their growth rather than corrections. Remind them you are there every step.
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Begin by acknowledging the client’s hard work, progress, and commitment. Highlight the positive aspects of what they’ve been doing well. For example, “I can see you’ve been putting a lot of effort into improving your presentation skills. Your passion really comes through.” Let the client know that you understand the challenges they are facing. Empathy helps build trust, making them more open to receiving feedback. The "sandwich" approach involves starting with a positive comment, delivering constructive feedback in the middle, and ending with another positive remark. This method softens the impact of criticism and keeps the client feeling positive.
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Start by framing the feedback within a positive, supportive context. Begin by acknowledging their efforts and specific strengths to reinforce their value. When presenting feedback, focus on specific behaviors or outcomes rather than personal attributes, making it clear that the critique is about actions and not them as a person. Use constructive language, framing feedback as opportunities for growth—for instance, “One area we can enhance to get you closer to your goals is…” or “Here’s a small adjustment that could make a big difference.” Encourage their input by asking how they feel about the feedback, making it a collaborative discussion.
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Eu sou clara e direta, sem rodeios. Foco na competência a ser aprimorada, falo dos impactos negativos que est?o sendo gerados e dos positivos que poder?o ser alcan?ados. Trago para conversa o que ele tem de melhor e os avan?os já alcan?ados. Agrade?o por ele estar disposto a me ouvir e me manteria aberta para conversas, caso ele precise de apoio. Finalizo enfatizando que o feedback é uma ferramenta de crescimento mútuo, pois também contribui para meu aprendizado.
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I would use the tried and tested sandwich technique. I would first praise the person, give honest feedback after that. Then I would close the conversation with a line to motivate the individual to take the first step rewards improvement.