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You’re in charge of IT services. How can you improve your cloud-based collaboration tools?

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Cloud-based collaboration tools are essential for IT services in the modern workplace. They enable remote work, improve productivity, and foster innovation. However, they also pose some challenges, such as security, compatibility, and user adoption. How can you optimize your cloud-based collaboration tools to overcome these issues and enhance your IT services? Here are some tips to help you.

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Riccardo Cast

Director of Technologies, Strategic & Tactical Planning, Business Development, Customer Relationship Management, CTO…

1 Assess your needs

Before you invest in any cloud-based collaboration tool, you need to assess your IT service needs and goals. What are the main tasks and projects that require collaboration? What are the features and functionalities that you need to support them? How many users and devices will access the tools? How much storage and bandwidth do you need? How will you measure the success and impact of the tools? By answering these questions, you can narrow down your options and choose the best tools for your IT service.

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Steve Bakanov

GLOBAL TRANSFORMATIONAL TECHNOLOGY EXECUTIVE Passionate about maturing global teams, products , operations, and services
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To improve cloud-based collaboration tools in IT services, start by assessing current tools to identify gaps and gather user feedback to understand needs and challenges. Prioritize enhancements like seamless communication features, robust file sharing, and improved mobile access. Explore advanced technologies such as AI for automation, machine learning for smart search, and blockchain for secure collaboration, ensuring strong security measures like encryption and multi-factor authentication are in place. Cultivate a culture of continuous improvement by staying updated on trends, regularly upgrading tools, and providing user training and support. Encourage user feedback for ongoing enhancements.

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2 Choose reliable providers

Not all cloud-based collaboration tools are created equal. You need to choose providers that offer reliable, secure, and scalable solutions. Look for providers that have a good reputation, a clear service level agreement, and a strong customer support. You also need to check the security and compliance standards of the providers, especially if you deal with sensitive or regulated data. Make sure that the providers use encryption, authentication, backup, and recovery methods to protect your data and prevent unauthorized access.

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3 Integrate your tools

One of the benefits of cloud-based collaboration tools is that they can integrate with other tools and platforms that you use for your IT service. This can enhance your workflow, efficiency, and communication. For example, you can integrate your cloud-based file sharing tool with your email, calendar, or project management tool. You can also integrate your cloud-based video conferencing tool with your chat, document, or presentation tool. To integrate your tools, you need to use APIs, connectors, or plugins that enable data exchange and synchronization between them.

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Riccardo Cast

Director of Technologies, Strategic & Tactical Planning, Business Development, Customer Relationship Management, CTO, Account Management, Budgeting.
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Even though talking about multinational companies where one can assume that working on the cloud everything is integrated, nothing farther than the reality. The truth is that it is a complex path to integrate global interests and platforms, it doesn’t matter on the cloud or not, well, working with the cloud there is huge advantage, that the tools are already there, it is just a matter of knowing what are the right ones for the organization. A lot of works to accomplish, mainly when people inside the corporation want to wear some medals ??.

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4 Train your users

Another challenge of cloud-based collaboration tools is user adoption. You need to train your users on how to use the tools effectively and safely. You can provide online tutorials, webinars, manuals, or FAQs to help them learn the basics and best practices of the tools. You can also create a feedback system to collect their opinions, suggestions, and issues. You can use this feedback to improve your tools, address any problems, and reward any achievements.

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5 Evaluate your tools

Finally, you need to evaluate your cloud-based collaboration tools regularly to ensure that they meet your IT service needs and goals. You can use metrics, surveys, or reports to measure the performance, usage, and satisfaction of the tools. You can also compare your tools with other alternatives or competitors to see if they offer any advantages or disadvantages. Based on your evaluation, you can decide whether to keep, upgrade, or replace your tools.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You’re in charge of IT services. How can you improve your cloud-based collaboration tools?

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1 Assess your needs

2 Choose reliable providers

3 Integrate your tools

4 Train your users

5 Evaluate your tools

6 Here’s what else to consider

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