To align sales and operations, effective communication is key. Sales should set realistic expectations with clients, considering operational constraints. Regular joint meetings and updates help ensure shared understanding of delivery timelines. Implement a clear handoff process with all necessary details passed from sales to operations. Use project management tools to track progress and ensure transparency. Foster a culture of flexibility and mutual respect, allowing both teams to work collaboratively and manage timelines effectively, meeting customer commitments.

Managing customer acquisition is always a complex challenge, and it must be embedded as a default practice within the company. In general, I believe that: 1. Defining clear success metrics is crucial. Sales alone shouldn't be the only measure of success—metrics like CAC, CLV, and churn must be considered and managed by operations. 2. NPS can be a powerful post-sales tool to gauge customer satisfaction and drive improvements. 3. Quality control and auditing for both sales and operations teams ensure service excellence on both fronts. 4. Strong governance between leadership teams fosters cohesion and effectiveness. Shared short-term goals and objectives help align efforts across departments.

O prazo entre vendas e opera??o sempre foi um grande gargalo. Por muito tempo, nossos vendedores simplesmente aceitavam o prazo do cliente e só depois a opera??o era consultada – muitas vezes percebíamos que aquele prazo n?o era viável. A solu??o veio com um ajuste simples, mas essencial: treinamento contínuo para que a equipe de vendas conhecesse profundamente os produtos e servi?os mais frequentes. Assim, quando um cliente pede um prazo que n?o faz sentido, o próprio vendedor já sinaliza isso na hora. Para demandas fora do padr?o, criamos um fluxo claro: antes de confirmar qualquer prazo, o time de vendas consulta o time de opera??es. Esse alinhamento reduziu ruídos, otimizou entregas e melhorou a experiência do cliente e da equipe.

Ventas y operaciones no pueden trabajar en silos. Para alinear plazos y evitar conflictos, la clave está en la planificación y la comunicación. Definir reglas claras, medir ambos procesos y entender la interdependencia entre equipos permite optimizar recursos y prometer fechas de entrega realistas. Cuando ventas comprende que su éxito depende del cumplimiento operativo, las estrategias se vuelven más sostenibles y el LTV del cliente mejora naturalmente.

Keeping sales and operations aligned is important for smooth service delivery. In my experience, clear communication, shared goals, and regular check-ins make a big difference. Setting realistic timelines and working together to solve issues helps both teams stay on track. How do you keep different teams aligned in your organization?