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You're advocating for patients. How can you show empathy and understanding effectively?

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As a patient advocate, one of your most important roles is to understand and empathize with the individuals you're supporting. It's not just about ensuring their voices are heard within the healthcare system; it's about connecting with them on a human level. When you show genuine empathy and understanding, patients feel valued and respected, which can significantly improve their healthcare experience. By mastering the art of empathy, you can help bridge the gap between patients and healthcare providers, making sure that care is not only effective but also compassionate.

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Victor Meira

Médico Veterinário | Professor | Pesquisador | Mestrando em Ciências Cardiovasculares pela Universidade Federal…
Asmaa Foda

Medical Device Safety, PMS & Vigilance | B.Pharm, MSc, MBA candidate

1 Active Listening

When advocating for patients, active listening is a cornerstone skill. It involves fully concentrating on what the patient is saying, understanding their message, responding thoughtfully, and remembering the information. By giving patients your undivided attention and acknowledging their feelings without judgment, you create a safe space for them to express concerns and needs. This not only helps in gathering crucial information for their care but also reinforces their sense of being understood and supported.

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Victor Meira

Médico Veterinário | Professor | Pesquisador | Mestrando em Ciências Cardiovasculares pela Universidade Federal Fluminense
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Além de todo o exposto, faz-se necessário a aten??o à linguagem a ser utilizada durante a comunica??o. Em alguns momentos o paciente precisará ser guiado aos pontos que precisamos ouvir em especial, e utilizar-se de uma linguagem simples e clara permite ao paciente encontrar em seu próprio vocabulário formas de ser o mais autêntico e sincero sobre suas exposi??es. Isso auxiliará e muito o profissional na pesquisa de seu diagnóstico.

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Sérgio Henrique da Silva Pereira

Freelancer na {:company_name}
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Geralmente, a comunica??o é técnica, de profissional da área de saúde com paciente. Paciente n?o é outro profissional da área de saúde, salvo nalguns casos. é necessário linguagem "popular", cotidiana. Também é necessário perguntar se o (a) paciente realmente compreendeu. Existe o regionalismo. Se o (a) profissional é de outra regi?o, n?o é vergonha perguntar sobre o significado.

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2 Validate Feelings

Validation is a powerful way to demonstrate empathy. Acknowledge the patient's emotions by recognizing their feelings as valid, regardless of the situation. Avoid dismissing or downplaying their concerns; instead, let them know it's okay to feel the way they do. This can help patients feel heard and respected, which is essential in building trust and rapport. Remember, validation doesn't necessarily mean agreeing with their perspective but rather accepting their feelings as their truth.

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Victor Meira

Médico Veterinário | Professor | Pesquisador | Mestrando em Ciências Cardiovasculares pela Universidade Federal Fluminense
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N?o é nosso papel julgar os sentimentos do paciente, e sim acolher suas dores através da escuta e aten??o. Em casos de emo??es e atitudes com certo grau de gravidade vale a orienta??o pela busca de acompanhamento médico ou psicoterápico. Mas n?o para se mostrar que ele precisa melhorar de algo, porém a compreens?o de si e de seus sentimentos/emo??es o ajudará a evoluir como pessoa e se tornar mais empoderado.

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3 Use Empathic Language

Empathic language is key in showing understanding. It includes phrases that convey you're on the patient's side and that their experiences matter. Use statements like "That sounds really challenging," or "It's understandable you'd feel that way," to express solidarity with their situation. This kind of language helps patients feel supported and can ease the stress of navigating the healthcare system.

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Victor Meira

Médico Veterinário | Professor | Pesquisador | Mestrando em Ciências Cardiovasculares pela Universidade Federal Fluminense
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Uma linguagem colaborativa também pode ajudar muito. Mostrar-se empático e comprometido com a melhora do paciente o tornará mais confiante e com maior sentimento de acolhimento. Frases como "E eu estou aqui para ajudar-lhe no que estiver ao meu alcance" ou "Nós veremos a melhora que você alcan?ará", fazem com que o paciente sinta-se acompanhado por alguém que verdadeiramente está comprometido em ver sua melhora.

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4 Nonverbal Communication

Nonverbal cues play a significant role in conveying empathy. Maintain eye contact, nod in agreement, and lean in slightly to show you're engaged. Be mindful of your facial expressions and body language to ensure they match your words of support and understanding. These subtle signals can speak volumes about your sincerity and commitment to the patient's well-being.

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5 Offer Support

Offering support goes beyond just listening and responding—it's about being proactive in assisting patients with their needs. Whether it's helping them understand medical jargon or navigating insurance paperwork, your practical support can alleviate some of their burdens. This tangible assistance not only helps with their immediate concerns but also demonstrates your dedication to their overall care.

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6 Empower Patients

Finally, empowering patients is a fundamental aspect of showing empathy. Encourage them to ask questions and make informed decisions about their care. Provide them with the information and resources they need to feel confident in advocating for themselves. When patients are empowered, they're more likely to be engaged in their care, leading to better health outcomes and a more satisfying healthcare experience.

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Asmaa Foda

Medical Device Safety, PMS & Vigilance | B.Pharm, MSc, MBA candidate
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When patients are well-informed, they are better equipped to make decisions that align with their personal values and health goals, leading to improved satisfaction and outcomes. Provide patients with decision aids such as brochures, videos, and online tools to help them understand their treatment options. This ???????????? ????????????????-???????????? (??????) model has proven to enhance decision quality and processes. Studies have shown that effective SDM not only boosts patient-reported health outcomes and quality indicators but also reduces unnecessary healthcare utilization (???????????? ???? ????., 2019).

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Fernando dos Santos Filho

Consultor(Aut?nomo)
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Sauda??es fraternas. Gratid?o pela oportunidade. Eu me coloco na posi??o de cada um dos pacientes para sentir o que sentem, agradecer a toda aquela situa??o e acima de tudo, demonstrar respeito, cordialidade e gratid?o por todas as situa??es vivenciadas e que est?o em curso. Todos nós temos que ter em mente e na a??o que todos possuem dignidade. Gratid?o.

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You're advocating for patients. How can you show empathy and understanding effectively?

1

2

3

4

5

6

7

1 Active Listening

2 Validate Feelings

3 Use Empathic Language

4 Nonverbal Communication

5 Offer Support

6 Empower Patients

7 Here’s what else to consider

Patient Advocacy

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You're advocating for patients. How can you show empathy and understanding effectively?

1

2

3

4

5

6

7

1 Active Listening

2 Validate Feelings

3 Use Empathic Language

4 Nonverbal Communication

5 Offer Support

6 Empower Patients

7 Here’s what else to consider

Patient Advocacy

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