One way to navigate passive aggressive behaviour is to ask curious open questions. For example if at a team meeting a team member blurts “well if some people would just do their job we would not be so far behind” one could ask something like: - what do you mean by this? - what situations are you referring to? - it sounds like something is causing you frustration, tell me more Often people when frustrated make general and blanket statements that use words like “we all …” or “someone didn’t …” or “everyone…” asking for more information (and it may be several open questions) helps find out more detail & fosters accountability. Another suggestion is to later provide feedback to the person about how the blame statement impacted you.

Encourage an open dialogue by first creating a safe space for sharing at the beginning of any meeting or discussion. Example, “Everyone’s views in this room are welcomed and even further, encouraged. Be honest and forthcoming. And above all, Be Respectful in praise and in constructive observation or criticism. This will be an open forum, a place to respectfully share opinions without prejudice. We all will listen with the intent of hearing. Only then can we celebrate our accomplishments, tackle our challenges, and find solutions.”

Power skills,” often referred to as “soft skills” in the past, are essential abilities to address passive aggressive behavior in a team. Start with clear, direct communication. Lead by example by being transparent about expectations, goals, and concerns. Encourage team members to speak openly by creating regular opportunities for feedback and discussions. Model assertiveness and clarity, and invite the team to follow suit, emphasizing that direct, respectful communication is valued.

To manage passive-aggressive behavior and keep projects on track, here’s what we’ve found effective at BrightSpark: ?? Lead by Example: Model direct and constructive communication. Team members often mirror the approach leaders take. ?? Hold a “Truth Session”: Create a safe space for open dialogue where everyone can voice concerns without fear of judgment. This builds trust and encourages transparency.