Your team is in need of service management tools. What's the best way to find the right one?

Para encontrar as melhores ferramentas de gerenciamento de servi?os para sua equipe, avalie as necessidades específicas da equipe, pesquise op??es no mercado, leia avalia??es de usuários, solicite demonstra??es de software e considere a escalabilidade e integra??o com os sistemas existentes.

Selecting a Service Management Tool is probably the 5th or 6th step in terms of where you should look at. Many companies do believe the rosy pictures painted by vendors about how a tool will boost their business, sales and footprint. Evaluating your current position starts with defining where you are, what is the core of your business, how do you differentiate against competitors and what are your USPs. Today and tomorrow. This will in many cases result in a fuzzy picture on what the company is about to achieve with the Service Management tool, and how is it going to improve. Selecting an SM tool starts with defining your WHY - your Vision, Mission and strategy and the plan how to achieve this. Nothing more, nothing less.

When you are clear hwere you are and where you want to be, your Vision, Mission and strategy are defined and you can answer the WHY - you will pretty much realize that Service Management in itself will be a unique opportunity to differentiate to your competitors, and that is all about focusing on people, understand their needs and demands, and getting but especially making them loyal customers throughout their lives. I know companies that have based their business culture and customer interaction based on the lifetime revenue expected by a customer, not a one time transaction. Pretty much expect that you will realize that you should be a data driven company - which is the starting point of connecting all the siloed solutions that have grown

Take the journey ahead that data driven companies are in a pole position to generate a competitive advantage by having the ability to integrate seamlessly and in realtime across various solutions, databases and technologies. It is all about speed, agility and having a customer experience that is beyond expectations. How often do you end up yourself in a "call-center" waiting too long for something that could even have been fixed automatically if your Automation and predictive healing solutions would work. If you screen the market, clearly define on what you need today and tomorrow and how you can ensure that any solution is able to grow in terms of future technology and requirements. Avoid lockins.