When your team misinterprets your client's needs, it's essential to realign everyone's understanding for effective support. Here's how to bridge the gap:

• Conduct regular check-ins: Schedule meetings to discuss client feedback and ensure everyone is on the same page.

• Use active listening: Encourage your team to listen attentively and ask clarifying questions to better understand client concerns.

• Provide training: Offer workshops on communication skills and empathy to enhance team-client interactions.

How do you ensure your team understands your client's needs? Share your strategies.