When a team member is resistant to new client communication methods, you can help them adapt effectively by looking at the existing communication methods and new ones as proposed by the client. See what they have in common and where they differ. Compare the pros and cons of them, clarify the reasons that would make them useful for project sucess. Explore, after extensive training and dialogue on both sets of means, how a compromised solution would be even better. Make sure that every detail of each one is covered in an objectivity setting. Run a test for each method and let each proponent evaluate it. Get together with both sides and exchange views and application methods. For even better results do it in a climate of mutual trust.

Motivate your team member by highlighting the advantages of the new techniques and offering training. Provide assistance, model best practices, and establish a secure feedback environment. Assist them in feeling more at ease and confident by implementing the changes gradually and attending to any worries they may have.

To help a team member adapt to new client communication methods, I would start by understanding their concerns and reasons for resistance. Open dialogue is key, so I would schedule a one-on-one meeting to discuss their feelings and any challenges they foresee. I’d provide clear explanations of the benefits these new methods bring, such as improved efficiency and better client relationships. Additionally, I would offer hands-on training and resources, allowing them to practice using the new tools in a low-pressure environment. Encouraging gradual integration into their routine, along with positive reinforcement for small successes, can boost their confidence.

So your client is now sending you WhatsApp messages at 4 am and you are resistant to the change? Whats wrong with you?! I joke, but context is key. The first thing you need to do to help a team member is to understand the context of their concern with empathetic lenses.