Determining the root cause of the problem is crucial. A team member may feel overwhelmed due to various factors: - Insufficient resources or tools - An excessive workload for a single individual - Inadequate skills or experience for a specific task Understanding the reasons behind a team member's stress is essential to effectively assist them in progressing. If a team member is lacking the necessary skills for certain tasks, it's important to address this positively and support their skill development. Reassigning the task or project to another person is often not the best solution, as it doesn't address the team member's need for experience and can lead to feelings of public embarrassment.

In the fast-paced world of hospitality, a team member drowning in tasks needs swift, decisive support. Prioritize and streamline their workload by identifying critical tasks and delegating effectively. Equip them with smart tools and clear systems that optimize time and minimize overwhelm. Encourage a shift in focus to quality over quantity, reminding them that impactful service outshines multitasking. Create a culture where seeking help is strength, not weakness. Regularly check in, offering guidance and reassurance. Empower them to pace with purpose, balancing efficiency with exceptional service. This approach not only keeps them afloat—it empowers them to excel. In hospitality, resilience is our strongest asset.

Starting point: why is the team member overburdened or feeling overburdened as there is a difference. Why has it got to this point. Essentially we are looking at poor planning & management Is the team member being dumped on? Is this a resource issue? Is it a case that the team member won’t let go? Understand why. Is the team acting as a team? There will be times when a team member or a team feels the strain but you pull together, prioritise & do your best. If a team member is drowning - redistribute workloads, define what is important. Make sure lines of communication are open. The problem with an AI generated question & AI generated solutions: it shows no true understanding of a human predicament. Example: is drowning acceptable?

Flexible, professional and knowledgeable outsourcing.. if introduced to the business correctly your objectives will be met. Working as an extension to permanent teams is a win win. And with the recent budget news of higher cost to employers in NI contributions.. it’s time to tap in to the professional outsourcing solution.