Your team is facing a technology quality crisis. How will you ensure success despite the setbacks?

The main steps to deal with a quality crisis: 1- Evaluate the crisis situation 2-Elaborate the Actions plan 3-Execute the actions plan 4-Monitor and manage the progress 5-Learn and adapt the situation 6-Support your Team

We should apply an industry framework and standards (i.e. ISO 9000:2015) to this IT crisis to ensure a comprehensive response.

Avalie a Crise: Reúna dados relevantes e identifique as causas raiz dos problemas. Mantenha comunica??o clara com a equipe. A??es do Plano: Desenvolva um plano de a??o com prazos e responsabilidades definidos. Executar Plano: Implemente e monitore as a??es. Colete feedback regularmente. Monitorar o Progresso: Realize revis?es regulares e acompanhe KPIs. Aprenda e Adapte-se: Documente li??es aprendidas e melhore processos. Equipe de Suporte: Monte uma equipe dedicada e forne?a treinamento adequado. Considera??es Adicionais: Mantenha comunica??o transparente com clientes e stakeholders. Promova uma cultura de qualidade contínua.

First accurately find out the problem.after that find the reason of problem.And try to solve the problem Major isuu. Finally when solve the system then try to do it self...if that is correct,do it other...

In addition to this issue, the effect of competitors should be considered. The systemic view plays an important role in managing the situation. It is suggested to use system dynamics modeling to better analyze the situation.

Through systematic approach and staying proactive, we can navigate through the crisis and ensure success - 1. Identify the root cause of the quality issues by thorough analysis systems and processes. 2. Implement a clear action plan with specific goals and milestones to address the identified concerns. 3.Prioritize tasks based on their impact on quality and allocate resources efficiently. 4. Foster open communication and collaboration within the team to ensure everyone is aligned and working towards the same goals. 5. Invest in upskilling the team members to improve their technical competence. 6. Continuously monitor progress, gather feedback, and adjust the strategy as needed to stay on track towards resolution.

Implementing the CAPA system It will lead to continuous improvement He learns from mistakes and reduces their repetition This is proven according to international references and guidelines in official documents

El ciclo PHVA es una excelente herramienta para la mejora continua en las organizaciones. Al ser un ciclo nos pemite ir paso a paso y retomar el paso anterior si en caso no se logra el objetivo trazado.

In my experience, we must ask the IT section team to give us an advise about the problem, then implement the solution to solve the problem.

Considering preventive measures is highly important as considering corrective actions. As we are talking about managing crisis that harms both the customer and the company, we must consider CAPA (Corrective And Preventive Actions). This is our last chance with our current customers and we can't repeat this quality crisis again. If repeated, it might affect our company reputation and make it hard to attract future customers.

The five phases of the crisis process to better intervene : PHASE 1: THE APPEARANCE ? Manifestations of anxiety Recognize. PHASE 2: DEVELOPMENT ? Agitation and escalation. PHASE 3: DISORGANIZATION ? Aggression and loss of control. PHASE 4: DECOMPRESSION ? Gradual return of self-control. PHASE 5: RECOVERY ?Analysis of the facts linked to the crisis situation.

Plan execution should be conducted with caution. Crisis management might go through turbulence and create new errors and bugs. Therefore, PDCA (Plan-Do-Ceck-Act) is an optimal way to handle popups while implementing the plan. Check every step and assess its outcomes and adopt "What if" to proactively prevent any possible errors.

Review and enhance your development and quality assurance processes. Ensure they are robust enough to prevent similar issues in the future

Avalie a Crise: Reúna dados relevantes, identifique as causas raiz e mantenha comunica??o clara. A??es do Plano: Desenvolva um plano de a??o priorizando problemas por impacto e urgência; realoque recursos e seja transparente com stakeholders. Executar Plano: Implemente e monitore o plano, coletando feedback regularmente. Monitorar o Progresso: Realize revis?es regulares e utilize KPIs. Aprenda e Adapte-se: Documente li??es aprendidas e melhore processos. Equipe de Suporte: Forme uma equipe dedicada e forne?a treinamento adequado. Considera??es Adicionais: Mantenha comunica??o transparente e promova uma cultura de qualidade contínua.

For the execution of the plan, it is necessary to have courage, courage to promote changes, courage to deal with new situations. Often a change in the company's management is necessary to make such changes.

La gestion de crise est une approche fondée sur des processus et des stratégies permettant à une organisation d'identifier et de répondre efficacement à une menace, un événement imprévu ou toute perturbation négative susceptible de nuire aux personnes, aux biens ou aux processus opérationnels.

Ter a consciência de como os processos est?o evoluindo, tanto na quest?o dos nossos controles como na nossa gest?o de pessoas, s?o dois temas muito importantes dentro de uma organiza??o.

Often times the technology that you need may not be readily available. Then you to think outside the box and go with other options.

Conducting a post-mortem analysis after a crisis is crucial for continuous improvement. Involve all team members to identify what went wrong and analyze root causes using techniques like the “5 Whys.” Capture lessons learned, develop actionable recommendations, and update quality management processes to integrate new best practices. Share findings with the organization, implement changes with assigned responsibilities, and establish regular check-ins to ensure ongoing progress. This iterative approach fosters a culture of learning and resilience for future projects.

We will learn about new technology and improve . Also we work as a team for better results . We apply new tools where is necessary

Your team is going to play the vital role within your responsibilities Take mistakes are seen as opportunities for improvement. Support the team when they are really in a need.

Change the dark mood into light mood. Celebrate the quality fixing, the retention of customers, the preventive measure the company generated and write these objective achievements to show every member that they deserve recognition. Do not celebrate for emotions. Dark emotions prevail light ones. Support celebration with objectivity and reasoning.

Through training, a very important part of achieving quality is achieved, which is employing a qualified employee for the job who is capable of achieving the goals of the facility as well as specialized bodies. As well as constant motivation and participation with employees as colleagues and not subordinates And benefit from their experiences and opinions This claimed to achieve quality

To answer this question, I would like to point out that the most important issue in solving problems and dealing with problems is rooting. It is really more important than the rest of the steps and the organization should spend most of its energy on rooting problems, tools, standards And there are various models that can help define the solution, but in my opinion, finding the right root of the problem in the context of the organization's ecosystem is the first and most important step in solving the problem.

Use root cause analysis to identify the cause of the setback and then introduced corrections or measures in place to over this setback. Perhaps go back to the definition, objectives and requirements on why it has not been fulfilled, reasons and the prepare an place to overcome the setback.