Break down intricate issues into relatable analogies; make sure the impact on the business is outlined in terms of revenue or customer experience; and always keep the business updates easy to understand and free from jargon. Transparency and simplicity keep stakeholders informed and interested.

First, I would apologize to the customers for the inconvenience caused. I would then reassure the stakeholders that the issue will be addressed as quickly as possible and that our team is actively working on it. Next, I would arrange a bridge call between the support and engineering teams to ensure the bug is thoroughly investigated and resolved. Throughout the process, I would provide consistent updates to the stakeholders. Once the issue is resolved, I would document the problem in detail, along with a plan to prevent it from happening again. I would also transparently explain how the issue occurred and the steps our team took to ensure it doesn't recur. This is how I would handle a critical bug faced by my team.

I’d begin by informing them about a bug that requires our collaboration. Then, I’d use real-world examples they’re familiar with to highlight its importance to our team. Finally, I’d outline the current plans and active workarounds in place to address the issue. If additional help is needed, I’d make sure they’re aware before the end of the day.

A product is an amalgamation of features - each of which, no matter how technical, translates to a user story. So if there is a bug, it is a hindrance to any part of the customer journey. Putting yourself in the shoes of the end user will enable you to define the bug in very simple layman terms which would be clear even to non-technical stakeholders. Once everyone is on the same page in terms of the issue - I would also like to evaluate the impact of the bug and put forward a plan- 1. Short term - Is there a quick workaround that we can do to stop the immediate impact? If yes, we put that into action and work on a permanent fix 2. Long term - A complete RCA of what caused the issue along with best practices to avoid it in the future

Ao explicar problemas técnicos para colegas n?o técnicos, eu priorizo a clareza e a simplicidade. Uso analogias práticas relacionadas ao cotidiano ou aos resultados de negócios para contextualizar o impacto do problema. Por exemplo, posso comparar um bug crítico a uma "falha em um caixa eletr?nico", que impede os clientes de acessar seus recursos, afetando diretamente sua confian?a e a receita do banco. Também detalho os riscos e as implica??es em termos de experiência do cliente e possíveis prejuízos, evitando jarg?es. Além disso, mantenho as partes interessadas informadas com atualiza??es regulares e transparentes sobre os progressos e desafios na resolu??o, refor?ando o compromisso com a solu??o do problema.