When product updates are delayed, clear communication is essential to manage client expectations and maintain trust. Here’s my approach: 1. Proactively Communicate: Inform clients early about the delay and its reasons. 2. Set Realistic Expectations: Provide a revised timeline that accounts for current obstacles and possible contingencies. 3. Provide Regular Updates: Keep clients informed of progress, even if there are no major changes. 4. Offer Interim Solutions: When possible, suggest partial solutions or workarounds to provide immediate value. By staying transparent and proactive, clients remain confident in the team’s commitment to deliver. How do you handle delays?

Unexpected delays prevented us from delivering a critical update for one project. We spoke with the customer promptly, outlining the situation and providing a new schedule instead of waiting for it to worsen. Our dedication to consistent check-ins—even when there wasn't much improvement to report—was what really made the difference. This increased confidence and demonstrated that we remained in control. Advice? To preserve clients' confidence even during trying circumstances, I would advise being proactive, communicating in a clear and consistent manner, and including them in the process.

The name of the game is communication - maintain trust through proactive updates, transparency about delays, and consistent communication. This builds a foundation of understanding and keeps client expectations aligned with project realities.

Para gerenciar as expectativas do cliente diante de atrasos nas atualiza??es do produto, a comunica??o transparente é essencial. Informe o cliente prontamente sobre os desafios, explicando as raz?es do atraso e os passos que est?o sendo tomados para resolvê-los. Reavalie prazos realistas e ofere?a um cronograma atualizado. Se possível, apresente solu??es alternativas ou entregas parciais para mitigar o impacto do atraso. Mostre comprometimento em manter a qualidade do produto e garanta que o cliente se sinta envolvido no processo, refor?ando a confian?a na parceria.

I’d first ensure open and transparent communication. It's important to let clients know about the delay as soon as possible, explaining the reasons behind it and how we’re addressing the situation. I’d also set new, realistic timelines to avoid further frustration and regularly update them on progress. In the meantime, I’d look for opportunities to deliver smaller value-adds or temporary solutions to keep them engaged and reassured that we're committed to delivering the best outcome, even if it takes a bit more time.