Your team is divided on a critical decision. How can you resolve the conflict and move forward?

Quando temos um ponto crítico para ser resolvido e temos a equipe dividida o melhor é chamar todos os envolvidos e escutar as sugest?es e opini?es, após isso devemos identificar qual a melhor ideia para resolver ao problema de forma mais objetiva, levando em quest?o todas os pontos relevantes para o projeto.

It is important to pay close attention to everyone's viewpoint in order to identify the problem. This will help you define the problem without discounting any individual's perspective and make it easier to find solutions. To fully comprehend the various viewpoints that will aid in your understanding of the issue, you must also put yourself in each person's position.

Encourages each team member to voice their opinions and discuss issues that are bothering them, always establishing respect as the first rule. Invite them to put themselves in each other's shoes in order to better understand each other's perspectives and, as a result, reach to come to a consensus. Try doing a relaxation technique to de-stress so that everyone can be at ease enough to find answers and pay close attention to one another. If necessary, try to rephrase opinions so that each person's viewpoint is more clearly understood. Ask them to express their opinions from their own perspective rather than the perspective of another person, as well as to express their feelings without passing judgment or making demeaning remarks.

Estar aberto para ouvir as sugest?es da equipe é ponto essencial para desenvolver um bom time e ter uma vis?o mais abrangente. Deve-se tentar coletar as melhores ideias e seguir em frente com o desenvolvimento das tarefas da empresa ou do projeto.

The third step in enhancing teamwork involves identifying areas where team members agree, share values, and have mutual interests, while also recognizing each individual's contributions and strengths. Emphasizing the issue at hand rather than personal differences, and employing constructive feedback, empathy, and humor can help mitigate conflicts, thereby promoting trust, cooperation, and a collaborative spirit within the team. For example, during a project meeting, finding a common goal for improving customer satisfaction can unite team members, even if they have different ideas on how to achieve it.

Identify shared goals and values within the team. Focus on these commonalities as a foundation for discussion. Encourage open dialogue about differences, using these shared interests as a bridge to understanding. This approach can foster unity and pave a path toward agreement.

The Six Hats Method can be a useful tool for generating solutions from various viewpoints, in a similar way you can assess, dissect, or rephrase the concepts they have already brought up that may have sparked the disagreement.

When a team is divided on a critical decision, it's important to address the conflict and find a way to move forward. One way to do this is to facilitate open and honest communication among team members. Encourage everyone to share their thoughts and concerns, and actively listen to each other's perspectives. You can also try to find common ground and identify shared goals and values. Using a structured decision-making process, such as a decision matrix or a SWOT analysis, can help the team evaluate the options and make a more informed decision. It's also important to be respectful and considerate of each other's opinions, and to be willing to compromise and collaborate to find a solution that works for everyone.

Em suma podemos concluir que para gerenciar um conflito e tomar a melhor decis?o é importante escutar e entender todos os lados e avaliar qual o melhor caminho a seguir. Importante saber onde quer chegar com o projeto e unir as melhores ideias para chegar em um denominador comum.