Your team is divided by conflicting priorities in a client project. How can you bring everyone back on track?

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When a team is torn by differing priorities on a client project, the path to realignment requires a strategic and empathetic approach. You may find yourself navigating a maze of deadlines, expectations, and stress, but by harnessing the power of effective communication and collaboration, you can guide your team back to a unified path. It's not just about meeting the project's objectives; it's about ensuring that everyone is moving in harmony towards a shared goal. Remember, your role is pivotal in transforming discord into a symphony of productivity and success.

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Akhil Sharma

Market Intelligence | Business Controller | Financial Analysis | Strategic Decision Support | Business Analysis |…
Sriram Iyer

Technical Program Leadership | Agile Delivery | Revenue Strategy ??Enriching customer experience through AI-driven…
Gregory DeRosso, PMP? MSc

1 Assess Needs

To realign your team, start by thoroughly assessing the needs of the project and your client. This involves understanding the project's scope, the client's expectations, and the resources at your disposal. Engage in open dialogue with your client to clarify their priorities and objectives. This information acts as a compass for your team, helping everyone to understand the direction and importance of each task. With a clear understanding of what is required, you can begin to address the conflicting priorities within your team.

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Akhil Sharma

Market Intelligence | Business Controller | Financial Analysis | Strategic Decision Support | Business Analysis | Data-Driven Growth Strategist | Competitive Insights | AI-Driven Decision-Making
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To bring the team back on track, 1. Initiate a meeting to discuss conflicting priorities. Understand each team member’s perspective. 2. Clarify the project’s main objectives and align with client expectations. 3. Establish a clear priority list based on urgency and importance. 4. Foster open communication and encourage compromise. 5. Ensure everyone understands their roles and responsibilities. 6. Set short-term goals and regular check-ins to monitor progress. 7. Address issues promptly to maintain focus on project delivery.

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2 Prioritize Tasks

Once you've identified what your client needs, it's time to prioritize tasks accordingly. This may require tough decisions, such as delaying certain deliverables or reallocating resources. The key is to be transparent with your team about why certain tasks take precedence over others. Explain the rationale behind your decisions and how they align with the client's expectations. By doing so, you're not only providing direction but also fostering a sense of inclusion and respect for each team member's contributions.

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Sriram Iyer

Technical Program Leadership | Agile Delivery | Revenue Strategy ??Enriching customer experience through AI-driven solutions??
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The most logical and reasonable way to evaluate conflicting client needs is to list them out with an aim to prioritize. In order to prioritize you will need to get some standard parameters so the comparison is more apples to apples. Data points such as criticality, size, effort, complexity, business value, impacted user volume are some of the parameters that one can start evaluating against. Another approach is to have a simple scoring model that helps rank requirements and identify delivery prioritization. The rationale for prioritization is to make the conflict resolution more objective and transparent. Teams suffer when client needs are approached without clarity or lack of rationale and leads to angst among stakeholders or users.

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3 Facilitate Dialogue

Open and honest communication is the lifeline of any project. Facilitating dialogue among your team members can uncover underlying issues that contribute to the conflict. Encourage everyone to voice their concerns and ideas. Listen actively and mediate discussions to ensure they remain constructive. Through dialogue, you can identify compromises and solutions that align with the project's priorities while considering individual team members' perspectives.

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Leandro G.

Gerente de Negócios - IFB/IFNB - Professor de MBA em Cambio - Certificado CPA20/ABT2/ PLD
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Ao longo da carreira tenho observado muitos problemas ocultos, e os que s?o expostos muitas vezes s?o ignorados pelos líderes e gestores. Dialogar e escutar aqueles que vivem o processo é fundamental para construir solu??es voltadas a satisfa??o do cliente e também dos colaboradores. é com este diálogo que novas ideias podem surgir para estar em constante evolu??o, aprimorando e reorganizando planejamentos e objetivos a curto, médio ou longo prazo, alinhados sempre ao objetivo da institui??o. Para finalizar a liberdade da comunica??o gera engajamento, reconhecimento e pode trazer diversos benefícios motivacionais individuais dos colaboradores.

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4 Realign Objectives

With input from your team, it's time to realign objectives to reflect the prioritized tasks and the client's needs. This might involve revising timelines, redistributing workloads, or setting new milestones. Ensure that these adjusted objectives are communicated clearly to all team members. They should understand how their work contributes to the overall success of the project and how these changes will help achieve the client's goals.

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5 Monitor Progress

After setting new objectives, monitor progress closely to ensure that the team stays on track. This involves regular check-ins and updates on task completion. Use project management tools to keep everyone informed of the project's status and any adjustments needed along the way. Monitoring progress not only helps in maintaining momentum but also provides opportunities to celebrate small wins, boosting team morale.

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6 Support Team

Lastly, remember that your team is your greatest asset. Offer support where needed, whether it's additional training, resources, or simply a listening ear. Recognize the efforts of your team members and show appreciation for their hard work. A supported team is more likely to stay motivated and committed to the project's success. By fostering a supportive environment, you help build resilience against future conflicts and ensure a more cohesive team dynamic.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Gregory DeRosso, PMP? MSc
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To bring the team back on track in a client project with conflicting priorities, start by organizing a meeting to openly discuss the current issues and differing priorities. Encourage each team member to voice their concerns and perspectives. Use this information to identify common goals and establish a unified project vision. Prioritize tasks based on client needs, project deadlines, and overall impact on project success. Facilitate compromise and collaboration by clearly defining roles and responsibilities, ensuring everyone understands their contributions to the project’s objectives. Regularly review progress and maintain open communication to swiftly address any arising conflicts.

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Your team is divided by conflicting priorities in a client project. How can you bring everyone back on track?

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1 Assess Needs

2 Prioritize Tasks

3 Facilitate Dialogue

4 Realign Objectives

5 Monitor Progress

6 Support Team

7 Here’s what else to consider

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