After sudden system downtime, it's crucial to help your team bounce back and stay motivated. Here are a few strategies to help:
- Acknowledge the frustration and empathize with your team's challenges.
- Set short-term, achievable goals to create a sense of progress and control.
- Encourage open communication for sharing feelings and brainstorming solutions together.
How do you inspire resilience in the face of tech setbacks? Share your strategies.
O primeiro de tudo é restabelecer e sistema e garantir que o mesmo tenha o mínimo de estabilidade. Mesmo que seja necessário congelar implanta??es para que o time tenha paz e comece a ter tempo de refletir tecnicamente qual é o principal problema do sistema. Para evoluir as pessoas tenha conversas individuais para entender o estado de animo de cada colaborador, monte planos de desenvolvimento para cada um, busque suporte técnico em outras áreas ou até empresas parceiras. A cada implanta??o comemore e mostre aquilo que o time fez de bom. Jamais individualizar os erros e sempre se coloque como o principal culpado por qualquer queda do sistema. Esteja com o time o tempo todo necessito até que o moral e qualidade do sistema volte a ao normal.
To reignite motivation after unexpected system downtime, I would first acknowledge the frustration and its impact on the team. Transparency is key, so I’d clearly explain the reasons behind the issue, ensuring there’s no room for blame or confusion. Reframing the situation as an opportunity for growth and improvement. It would help shift focus. Setting small, quick wins would boost morale by showing tangible progress. I’d offer the necessary resources and support to move forward while highlighting the team's strengths and past successes to build confidence. Celebrating progress, even if it is not perfect, and empowering the team by involving them in the solution would restore their resilience and sense of ownership over the situation.
Regardless if the downtime is due to internal team's fault or external factors, the team faced enormous pressure from customers, users, and sometimes regulators to recover the system asap. As with system downtime, the immediate task is to recover the system and resume business operations. Next is to ensure the team recover physically, sometimes it can be exhaustive and teams would have put in extensive overtime to recover the system. Finally, it is time to recover from the mental stress and some suggestions or steps I have taken: Recognize the efforts - ask business stakeholders to recognize the team openly. Rotate the team - not all jobs faced the same pressure. Invest in system resiliency - this will reduce team's stress and pressure
Always have a backup plan on how to react and manage the team in case of a system downtime. Create a plan with responsibilities and do a dry run for clear preparation and instructions.
Once the system is back up and running, take time to recognize and celebrate the efforts of team members who worked diligently to mitigate the impact of the downtime. Help the team refocus by clearly outlining the immediate goals and priorities. Foster a collaborative environment where team members can share their experiences and offer support to one another. Encourage a mindset that views challenges as opportunities for growth and learning. Promote the idea that setbacks, such as system downtimes, are part of the journey and can lead to improved processes and innovation. Encourage a culture where continuous improvement is valued. Demonstrate resilience and a positive attitude in the face of adversity.