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Your team is in crisis mode. How can you respond as a servant leader with the right skills?

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When your team faces a crisis, such as a missed deadline, a major error, or a client complaint, how do you react? Do you blame, panic, or micromanage? Or do you act as a servant leader, who supports, empowers, and guides your team through the challenge? Servant leadership is a style of leadership that focuses on serving the needs, interests, and goals of others, rather than your own. It is based on the principles of humility, empathy, stewardship, and collaboration. In this article, you will learn how to respond as a servant leader with the right skills when your team is in crisis mode.

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1 Assess the situation

Before you jump into action, take a moment to assess the situation objectively. What is the root cause of the crisis? How urgent and important is it? How does it affect your team, your clients, and your organization? What are the possible consequences and solutions? By asking these questions, you can gain clarity, perspective, and direction. You can also avoid overreacting, making assumptions, or jumping to conclusions.

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Dave Cork

Experienced IT Professional. Certified Ethical Hacker. Security Compliance Specialist. Servant Leader.
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Before you can address the emergency, you need to have at least a loose idea of the scope and severity. You need to understand who is impacted, and how they're effected by the problem. Once you understand this, you can start forming a battle plan.

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2 Communicate effectively

Communication is key to managing any crisis. As a servant leader, you need to communicate effectively with your team, your clients, and your stakeholders. You need to inform them of the situation, the actions you are taking, and the expectations you have. You also need to listen to their feedback, concerns, and suggestions. You need to be honest, transparent, and respectful. You need to avoid blaming, criticizing, or hiding information. By communicating effectively, you can build trust, confidence, and collaboration.

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John Qiu

Director International at Box Hill Institute
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While we re build effective and open communications, as servant leader, we shall also remove barriers for the team in order to encourage collaboration.

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Dave Cork

Experienced IT Professional. Certified Ethical Hacker. Security Compliance Specialist. Servant Leader.
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Think of yourself as a filter. You are running interference for your team so they can focus on putting out the fire, while simultaneously collecting their information, and refining it for consumption by external stakeholders.

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3 Empower your team

One of the main characteristics of a servant leader is that you empower your team to perform at their best. You do not micromanage, control, or dictate. Instead, you delegate, coach, and support. You give your team autonomy, responsibility, and resources. You encourage them to use their creativity, skills, and strengths. You also recognize their efforts, achievements, and contributions. By empowering your team, you can foster engagement, motivation, and ownership.

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Dave Cork

Experienced IT Professional. Certified Ethical Hacker. Security Compliance Specialist. Servant Leader.
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Your team should be your resident experts. Let them do what they do best. You should only step in if explicitly asked/needed.

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4 Learn from the crisis

A crisis can be a valuable learning opportunity for you and your team. As a servant leader, you need to facilitate a process of reflection, feedback, and improvement. You need to ask yourself and your team what went well, what went wrong, and what can be done better next time. You need to identify the lessons learned, the best practices, and the action steps. You also need to celebrate the successes, appreciate the challenges, and acknowledge the growth. By learning from the crisis, you can enhance your performance, quality, and resilience.

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5 Serve the greater good

Finally, as a servant leader, you need to serve the greater good of your team, your clients, and your organization. You need to align your actions with your vision, values, and purpose. You need to consider the impact of your decisions on the people and the environment. You need to balance the short-term and the long-term goals. You also need to contribute to the social and ethical causes that matter to you and your stakeholders. By serving the greater good, you can create positive change, value, and legacy.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Peter Murphy

Financial Services Leader at GreenLine Consultants
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Crisis mode is where great leaders are made,,,,or not made. It’s easy to have empathy, humility, and gratitude to your team when all is clear sailing but maintaining these behaviors in a storm is key. A crisis is an opportunity to develop your skills and the skills of your team.

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Your team is in crisis mode. How can you respond as a servant leader with the right skills?

1

2

3

4

5

6

1 Assess the situation

2 Communicate effectively

3 Empower your team

4 Learn from the crisis

5 Serve the greater good

6 Here’s what else to consider

Servant Leadership

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Your team is in crisis mode. How can you respond as a servant leader with the right skills?

1

2

3

4

5

6

1 Assess the situation

2 Communicate effectively

3 Empower your team

4 Learn from the crisis

5 Serve the greater good

6 Here’s what else to consider

Servant Leadership

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