Example: I once managed a conflict between two functional units( i.e IT ops and CSM ) with differing views on a high-priority customer issue. By facilitating a meeting focused on our shared commitment to quality service, we identified communication gaps and established a unified approach. This resolved the issue effectively and fostered stronger interdepartmental collaboration. My key Strategies are -Align on Shared Goals -Facilitate Open Communication -Clarify Roles and Responsibilities -Address Root Causes -Encourage Accountability and Solutions Constructively managing conflicts like these builds a culture of respect, accountability, and customer focus within the team.

Establish a brief morning standup highlighting wins and issues in need of address. Coalesce commonalities and appointment a person, when needed to broker a common solution to ensure consistency in resolving stakeholders concerns On the daily prepare for the standup my reviewing open issues, timeliness and quality of resolutions including stakeholder feedback. Let the Team run with it… Encourage team members to share their findings and to lean on each other and the growing database of transferable knowledge. SW #waltonaltenergy | #toughmindfulness | #ESG

It is better to undestand both parity conflict sources and identify the conflict is dysfunctional or functional conflict types. Here is the best process to solve the conflicts Find alternative solution Make analysis among alternative solution Select best solution Implement the best one Control measure and monitor the result over parties and make improvement or redesign if there is issues. Types of conflict stratiges Compromising Avoiding Collaboration Competeting

When my team is in conflict over customer complaints, I first create a safe space where everyone can express their perspective without interruption. This helps each team member feel heard and acknowledged, reducing immediate tension. I then steer the focus from blame to solutions, emphasizing our shared goal of improving the customer experience. Encouraging empathy is key—asking team members to see the situation from both the customer’s and each other’s perspectives. By refocusing on collaboration and shared values, I help shift us from conflict to constructive action, restoring harmony and unity.