Your network administration team has poor communication skills. How can you improve their performance?

2 Use appropriate tools

The second step to improve your team's communication skills is to use appropriate tools and channels for different purposes and situations. You should choose the tools that suit your team's needs, preferences, and availability, and that ensure the security, reliability, and quality of the communication. For example, you can use email for formal and detailed messages, chat for quick and informal updates, video calls for meetings and presentations, and ticketing systems for tracking and resolving issues. You should also establish some norms and etiquette for using each tool, such as response time, tone, and format.

4 Resolve conflicts

The fourth step to improve your team's communication skills is to resolve conflicts and disagreements that may arise among your team members. You should promote a constructive and respectful approach to conflict resolution, where your team members can express their concerns, needs, and interests, and seek to understand the other party's perspective. You should also intervene when necessary, and help your team members find a mutually acceptable solution that preserves the relationship and the outcome. By resolving conflicts, you can help your team maintain a positive and productive work environment.

5 Adapt to changes

The fifth step to improve your team's communication skills is to adapt to changes and challenges that may affect your team's work. You should communicate any changes in the scope, schedule, or budget of the projects, tasks, or issues, and explain the reasons and implications of the changes. You should also solicit feedback and input from your team members, and address any questions or concerns they may have. You should also support your team members in coping with the changes, and provide them with the resources, guidance, and motivation they need. By adapting to changes, you can help your team stay flexible, responsive, and resilient.

6 Seek feedback

The sixth step to improve your team's communication skills is to seek feedback and evaluation on your own communication style and effectiveness. You should ask your team members, customers, and stakeholders for their opinions and suggestions on how you can improve your communication skills, and how you can better support your team's communication needs. You should also reflect on your own strengths and weaknesses, and identify areas for improvement. You should also implement the feedback and evaluation you receive, and monitor the results. By seeking feedback, you can help your team improve their communication skills, and improve your own leadership and management skills.