Your main device fails during an interview. How do you smoothly transition to a backup device?

1 Stay Calm

When your main device fails during an interview, it's critical to remain calm and collected. Take a deep breath and acknowledge the issue to the interviewer without panic. Briefly explain that you are experiencing technical difficulties and that you have a backup plan in place. This demonstrates your ability to handle unexpected situations professionally. Quickly transition to your backup device, which should already be set up and ready to go, to minimize disruption. Your composed demeanor will impress the interviewer and show that you are adaptable and resourceful.

2 Inform Promptly

As soon as you realize there's a problem with your main device, inform the interviewer immediately. Honesty is the best policy here; trying to hide the issue may worsen the situation if it leads to further communication breakdown. Explain the issue succinctly and reassure the interviewer that you're switching to a backup device. This transparency builds trust and shows that you're proactive in dealing with challenges. It also gives the interviewer a heads-up that there might be a brief pause in the conversation as you make the switch.

3 Switch Quickly

Time is of the essence when transitioning to a backup device. Prior to the interview, ensure that your secondary device is charged, updated, and within reach. Familiarize yourself with its functions so you can switch over swiftly without fumbling. If possible, keep all necessary software and documents open on both devices to facilitate a seamless transition. The faster you switch, the less time there is for stress to build, and the more impressed the interviewer will be with your efficiency.

4 Resume Smoothly

Once you're set up on your backup device, quickly check that everything is working correctly—camera, microphone, and internet connection. Then, resume the conversation where you left off. Apologize for the brief interruption and thank the interviewer for their patience. This polite acknowledgment of the situation shows professionalism and respect for their time. Your ability to resume the discussion smoothly will reflect positively on your communication skills and your readiness for any professional environment.

5 Reflect Positivity

After transitioning to your backup device, maintain a positive attitude. Don't dwell on the technical failure or let it disrupt your train of thought. Instead, use this as an opportunity to highlight your problem-solving skills and your ability to adapt to unforeseen circumstances. Your positive outlook will not only help you regain focus on the interview questions but also leave a lasting impression on the interviewer that you're capable of handling challenges with grace.