Your key account has a new decision maker. How will you navigate this unexpected shift in leadership?
When a new decision maker steps into a key account you're managing, it can feel like navigating uncharted waters. Your established relationships and understanding of the account's needs might suddenly seem less relevant. However, this change also presents an opportunity to reaffirm your value proposition and build a new, productive relationship. The key lies in your approach to this transition, ensuring that you remain a trusted and indispensable resource for your key account during the shift in leadership.