One of the ways you can take the temperature down is to provide a safe space for honest discussions. Listen actively to everyone's point of view. From there you can create clarity around the role everyone plays to solve the crisis and create an inclusive crisis plan. When people feel heard, seen and valued they are more likely to collaborate with kindness.

It sounds like a bad situation if internal comms team is in turmoil during crisis. Being a communicator comes with a huge responsibility; we are often the 'face and the voice' of an organisation. So it is vital to have a team that pulls in the same direction, is unified and calm. Let's ensure that our team members know each other well, know each other's strengths and weaknesses and are prepared to step in and help colleagues when needed. Having a good morale, good working environment before the crisis, will ensure that we are better prepared top deal with any unexpected situation. Being prepared to face a critical situation as a professional team whose members can rely on each other, is paramount if we want to avoid turmoil during conflict.