Your flight is delayed due to maintenance issues. How can you calm a frustrated client?
When a client's flight is delayed, empathy and proactive solutions are key. Here are strategies to ease their frustration:
- Acknowledge their inconvenience and apologize, even if it's not your fault.
- Provide real-time updates and alternative options for travel.
- Offer compensation or perks like lounge access to soften the blow.
How do you handle client dissatisfaction during travel setbacks?
Your flight is delayed due to maintenance issues. How can you calm a frustrated client?
When a client's flight is delayed, empathy and proactive solutions are key. Here are strategies to ease their frustration:
- Acknowledge their inconvenience and apologize, even if it's not your fault.
- Provide real-time updates and alternative options for travel.
- Offer compensation or perks like lounge access to soften the blow.
How do you handle client dissatisfaction during travel setbacks?
-
Communication is key. Truthfulness counts. Use words carefully not to alarm. Update frequently. Keep everyone informed. Work as you can with maintenance. Be helpful.
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