Your e-commerce logistics are falling behind. What can you do to catch up?

To catch up with e-commerce logistics falling behind, consider below steps: - Optimize warehouse operations for efficiency. - Integrate advanced technology for inventory and order management. - Collaborate with reliable shipping partners. - Analyze and streamline supply chain processes. - Offer transparent communication with customers about shipping times. - Explore local fulfillment options to reduce delivery times.

Littel bit HARD to control with the markets in Latin America, due to the political and economic situations, we need to consider this in addition to shipping and delivery times. It is about having a reliable analysis with the Forecast but it is unpredictable. In our case we have reduced delay times from 29 days to 15 days. in the part of the Logistics process until the moment of shipment. We need to have more support from the warehouse and thus produce larger quantities and be able to react to market demands, without waiting for production or certification times. SLOWLY but we are getting there.

One thing I have found helpful in business is to keep abreast with the industry and set goals that exceed the current industry benchmark by about 50%. Once you do this and actually pursue those goals, you would often outperform the industry benchmark. So if you notice that you are falling behing in your supply chain, evaluate your current situation and then set a big, hairy, audacious goal based on the industry average and then pursue the goal with all the resources you have.

You want to analyze the impact too other areas of the business. Examples are an increase in customer service inquiries, or consumers complaining on social media, which might be causing a bigger harm to the business than the actual performance in logistics and therefore cause a decision to decrease marketing spend to ease the pressure on logistics so that the impact in other areas also decreases.

A capacidade de processar pedidos, gerenciar estoques e atender clientes de forma rápida e precisa é significativamente melhorada através da implementa??o de sistemas automatizados. Contudo, é fundamental reconhecer que, apesar dos inúmeros benefícios, a automatiza??o n?o é a solu??o ideal para todos os aspectos de um negócio de ecommerce. Existem processos que se beneficiam de uma gest?o mais próxima e, muitas vezes, manual. A intera??o humana, por exemplo, é insubstituível em áreas como o atendimento ao cliente, onde a empatia e a compreens?o das nuances das demandas dos clientes s?o essenciais.

Automating routine processes is getting cheaper and more accessible by the day. However, if your e-commerce venture is still in its early growth phase and resources are not yet in adequate supply to invest in the level of automation you might desire, find low or no cost ways to automate what you can with the resources you can spare. The reason why this is vital is that simply automating a percentage of your processes improves your productivity and your earning potential than not automating.

Outsourcing is another useful way of improving your logistics while benefiting from some of the resources of the vendor. A great vendor brings more than logistics to the table. A collaboration with a great vendor improves the experience of your customers and keeps you in business.

Often times e-commerce service providers struggle with this dilemma of packaging. For instance, the goal of the service provider may be to improve brand image, protect products being shipped and to reduce shipping costs. However, the type of packaging that improves brand image may increase shipping costs or vice versa. Nevertheless, the objective should be to find an equilibrum point between the competing needs. It is at this point you optimize.

In my experience, this is the most important part of logistics managment; communication. When you communicate with stakeholders you manage their expectations. Communication also shows that you respect them and care about their needs. To excel at this, keep your stakeholders periodically updated on the status of the logistics. Use visual aids and things that can verify the information that you are communicating to them as often as possible. Bottomline: keep the customer abreast of what is going on, seek feedback from them and respond responsibly.

In my own eperience the basic, is ALways Communicationt with internal *Clients`* and *External* Keep everyone UPDATE is the KEY for a SMOOTH transaction

Always focus on the customer experience. You convinced the customer to purchase with you, they paid for your products and your logistics are a threat to the expectations of your customer.

Guía rápida: Analiza y documenta en detalle toda tu operativa. Crea alianzas con proveedores logísticos de confianza. Presta especial atención a la logística inversa. Disponer de un buen sistema de gestión de inventarios (SGA/WMS) te ayudará, al igual que disponer de un buen ERP de gestión. Crea un buen sistema de indicadores clave, síguelos y toma decisiones en base a hechos. Optimiza tu almacén, o contrata un operador logístico. Integra y automatiza todas tus plataformas de información. Evita al máximo las duplicidades y procesos manuales. Tu servicio ganará en velocidad y fiabilidad. Orienta todo tu negocio a mejorar la experiencia de cliente.