Your CX team is struggling to get the right customer feedback. What are you doing wrong?
Customer feedback is essential for improving your customer experience (CX) and retaining loyal customers. But collecting and analyzing feedback can be challenging, especially if you are making some common mistakes. Here are some of the reasons why your CX team may not be getting the right customer feedback and how to fix them.
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Gabriela Ciupitu, CCXPCustomer Experience Professional | Best-selling author | CX International Consultant | CX Awards Ambassador | Customer…
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Olga Potaptseva, CCXP, CCX?? Aligning people, processes and technology to better meet customer needs
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Ahmed IbrahimSenior CX Manager @ stc Bahrain | Certified Dale Carnegie Trainer