Address the issue quickly and professionally. Acknowledge their frustration, provide a clear update on the delivery timeline, and offer solutions or alternatives if possible. Communication is key—stay transparent, over-communicate, and focus on rebuilding trust by ensuring it doesn’t happen again. Turn the challenge into an opportunity to strengthen the relationship. Try to work together along with all parties to ensure delivery time.

Quando um cliente está insatisfeito com o prazo de entrega, abordaria da seguinte forma: 1- Ouvir e mostrar empatia: Ex: "Compreendo a sua preocupa??o e lamento o incómodo causado." 2-Assumir a responsabilidade: Ex:"Houve um atraso inesperado, e pe?o desculpa por isso." 3-Oferecer uma solu??o: Ex: Já estou a tratar de acelerar o processo e manterei contacto consigo até a entrega ser feita."* 4- Agradecer pela paciência: Ex: Agrade?o a sua compreens?o e prometo que farei o possível para resolver esta situa??o." Manteria o cliente informado e demonstraria o meu compromisso em resolver o problema rapidamente.

To address a customer's concern about delivery time in Direct Sales, start by actively listening to understand their specific issues and show empathy for the inconvenience caused. Acknowledge the delay and apologize sincerely to help ease frustration. Offer to check the order’s status and give a realistic estimate for the remaining delivery time. If possible, expedite the order or offer alternative solutions, such as discounts or upgrades, as a gesture of goodwill. Follow up after the resolution to ensure their satisfaction and reinforce trust. These actions show the customer that you value their business and are committed to finding solutions.

?No esta satisfecho por un problema puntual o por el plazo habitual e intrínseco al producto en sí? La forma de actuar cambia mucho en un caso u otro. Lo que debe ser igual es la actitud comprensiva y la comunicación proactiva.

I find that actively listening to customer concerns and empathizing with their situation is key to building trust and understanding their needs. Combining this with clear communication and providing timely, data-driven solutions ensures concerns are resolved effectively while leaving customers satisfied.