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Last updated on 2024年7月26日

Your colleague is showing signs of burnout. How can you break through their reluctance to talk about it?

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Noticing a colleague grappling with burnout can be as distressing as it is challenging, especially when they're hesitant to discuss their struggles. Burnout, a state of physical and emotional exhaustion often caused by prolonged stress, can significantly impact an individual's productivity and overall well-being. If you observe a colleague withdrawing, showing signs of fatigue, or expressing cynicism about work, they might be experiencing burnout. As a coworker, you are in a unique position to offer support, but it requires a delicate approach to navigate their reluctance to open up about such a personal issue.

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Daniel Müller

Sport- & Business Mentalcoach

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Josh Fletcher

Helping you and your teams to build sustainable high performance through your bespoke Wellness Blueprint.

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Sasikumar Thangamuthu

Chief People Officer | ?? HR Leader | ?? Author | Mental Health Practitioner

1 Spot Signs

Observing changes in your colleague's behavior is the first step in identifying burnout. You might notice they've become more irritable, are taking frequent sick days, or their work quality has declined. These signs can be subtle, so it's essential to pay attention over time. Remember, burnout doesn't happen overnight; it's the result of chronic workplace stress. Your awareness and concern are valuable, but approach the topic with sensitivity, as burnout is often accompanied by feelings of embarrassment or denial.

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Sasikumar Thangamuthu

Chief People Officer | ?? HR Leader | ?? Author | Mental Health Practitioner
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Recognizing the signs of burnout in your colleague is the first step towards offering support. Your colleague may struggle to meet deadlines or complete tasks efficiently. They may appear irritable, withdrawn, or easily agitated. Your colleague may display negativity towards work or colleagues and withdraw from social interactions. Neglecting personal hygiene, skipping meals, or consistently working late hours are red flags for burnout. If you observe these signs in your colleague, it's crucial to approach the situation with compassion and care.

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Josh Fletcher

Helping you and your teams to build sustainable high performance through your bespoke Wellness Blueprint.
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It’s critical that we have transparency of communication about an employees capacity. Honesty around how much work, the type of work and the support offered. When we have these left and right limits, it’s easy to spot as workload goes over the threshold additional stress leading to burnout can become inevitable.

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Daniel Müller

Sport- & Business Mentalcoach
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Burnout ist ein schleichender Prozess mit sehr vielen Facetten. Burnout ?u?ert sich individuell verschieden und ist daher erstmal für die Betroffenen, schwer greifbar. Dass Burnout LEIDER noch von viel zu vielen Menschen als Schw?che gesehen wird, macht es für die Betroffenen nicht einfacher. Meist merkt man es erst zu sp?t, dass man über einen sehr langen Zeitraum unter beruflichen und/oder privaten Stress, der sich dann in einen chronischen Zustand entwickelt hat, gelitten hat. Wenn die "Grenze" überschritten ist, kommt man alleine und ohne professioneller Hilfe sehr schwer wieder in einen "normalen" Zustand.

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2 Offer Support

Once you've recognized potential burnout signs, the next step is to offer your support. This doesn't mean you should confront your colleague directly about burnout, which could lead to defensiveness. Instead, start by expressing general concern for their well-being. You could say something like, "I've noticed you seem really tired lately, is everything okay?" This opens the door for them to share without feeling labeled or judged. Your aim is to create a safe space where they feel comfortable talking about their feelings.

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Josh Fletcher

Helping you and your teams to build sustainable high performance through your bespoke Wellness Blueprint.
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The safe space to be open and communicate about what is actually happening for each individual needs to be in place way before burnout gets raised. That’s about psychological safety and good culture/leadership. People need a voice and to be heard. That always comes before intervention conversations

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Daniel Müller

Sport- & Business Mentalcoach
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Als Arbeitskollege kann man leider nicht mehr machen als seine Hilfe anzubieten. Oftmals st??t man als Au?enstehender erstmal auf eine Abwehrhaltung, da die betroffene Person fühlt, dass etwas nicht stimmt, aber diese Anzeichen/Symptome (noch) nicht deuten kann. Wenn man es ehrlich meint und ernsthaft helfen m?chte, wird man als Arbeitskollege früher oder sp?ter "durchdringen". Die betroffenen Person entscheidet dann letzten Endes, wie es weitergehen soll und wird. Je früher man als betroffene Person Hilfe sucht und annimmt, desto schneller und erfolgreicher kann/wird die Genesung laufen.

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3 Encourage Dialogue

Encouraging a dialogue about stress and workload can help your colleague feel less isolated in their experience. Discussing your own challenges with managing stress can make the conversation feel more reciprocal and less like an intervention. It's important to listen actively and validate their feelings without trying to solve their problems immediately. Sometimes just being heard can alleviate the sense of being overwhelmed that contributes to burnout.

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Max Biewald, M. Sc.

Stressbew?ltigung auf wackeligen Beinen: Vom Tiefpunkt zur Zen-Meisterschaft mit dem Hinkebein
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Besonders das Gefühlt, dass man nicht alleine ist, kann schon sehr viel helfen. Der Erfahrungsaustausch über Methoden die anderen geholfen haben ist hier auch besonders wertvoll.

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Daniel Müller

Sport- & Business Mentalcoach
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Wenn man das Bedürfnis hat über seine problematische Situation zu sprechen, sollte man dies jeden Fall tun. Es kann eine gewisse Erleichterung sein, sich einer Vertrauensperson mitzuteilen. Das ist der erste wichtige Schritt um anzuerkennen, dass es so wie es bisher gelaufen ist nicht mehr weitergeht. Das ist oftmals eine traurige und auch angstausl?sende/sorgenreiche Erkenntnis. Dennoch ist sie der Anfang, um Schritt für Schritt Gegenma?nahmen einleiten zu k?nnen. Wichtig ist erstmal von allem (soweit das m?glich ist) den Druck und Verantwortung zu nehmen, damit Raum entsteht eine Ver?nderung zu veranlassen.

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4 Suggest Resources

If your colleague opens up about their struggles, suggesting resources can be a practical way to help. Many workplaces have employee assistance programs (EAPs) that offer confidential counseling services. If your company has such a program, remind them that it's available. Additionally, recommending stress management techniques or professional support from a therapist might provide them with actionable steps to combat burnout.

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Daniel Müller

Sport- & Business Mentalcoach
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Die Art Hilfestellungen kommen auf das Ausma? der Burnout-Erkrankung an. Oftmals sind die Betroffenen nicht mehr in der Lage selbst und aus eigenem Antrieb zu agieren. Grunds?tzlich ist der Weg zu einem professionellen Ansprechpartner ein guter Ratgeber, um alle weiteren Schritte zu besprechen, das kann durchaus Sicherheit und Struktur geben!

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Tracy Foels, LMHCA

Online Therapy in WA | Children 8+ |Adults | Anxiety | Burnout & Stress | Chronic Health Conditions | Grief & Life Transitions
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Before suggesting resources, consider asking your colleague what they have already tried. Then actively listen to their responses and acknowledge their experience. Ask if they are okay with you sharing information about resources. Burnout is a complex issue and when significantly impacting daily function professional resources are often needed.

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5 Respect Boundaries

It's crucial to respect your colleague's boundaries throughout this process. If they're not ready to talk or prefer to keep things private, don't push the issue. You've made it clear that you're there for them, and that's what truly matters. They may reach out when they feel more comfortable, or they might find another way to cope with their stress. Your role isn't to fix the problem but to be a supportive presence.

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Josh Fletcher

Helping you and your teams to build sustainable high performance through your bespoke Wellness Blueprint.
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Respecting, and supporting others with their boundaries is critical. But this often falls down at the first hurdle which is communicating them. How do you know if you are over stepping the mark if people haven’t communicated their left and right limits? Ask your people, ‘what are you boundaries and how can I suppose you with these?’

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6 Maintain Privacy

Lastly, maintain your colleague's privacy by keeping any information they share confidential. Trust is a vital component of any supportive relationship, and it's especially important when dealing with sensitive topics like burnout. By ensuring their privacy, you reinforce that they can trust you, which might make them more likely to seek your support in the future.

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Antonio José Femenías Ca?uelo

Senior Clinical Psychologist. Humanistic Therapy for Individuals, Couples and Families. Corporate Multilingual Psychology (hybrid). UK-registered with ‘The Association of Counsellors & Psychotherapists in North London’.
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This is actually taken for granted in our industry, isn’t it. Privacy and confidentiality are expected from anyone involved in providing mental health services.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Josh Fletcher

Helping you and your teams to build sustainable high performance through your bespoke Wellness Blueprint.
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3 great questions that helped me as a leader 1. What does well-being mean to you? 2. What are your professional boundaries? 3. How can I support you with both of these?

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Antonio José Femenías Ca?uelo

Senior Clinical Psychologist. Humanistic Therapy for Individuals, Couples and Families. Corporate Multilingual Psychology (hybrid). UK-registered with ‘The Association of Counsellors & Psychotherapists in North London’.
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I usually remember the Buddhist concept of compassion, and this has many ways of showing. By feeling compassion as professional understanding and personal empathy, we are showing we are equal irrespective of the moment we are going through.

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Your colleague is showing signs of burnout. How can you break through their reluctance to talk about it?

1

2

3

4

5

6

7

1 Spot Signs

2 Offer Support

3 Encourage Dialogue

4 Suggest Resources

5 Respect Boundaries

6 Maintain Privacy

7 Here’s what else to consider

Stress Management

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Your colleague is showing signs of burnout. How can you break through their reluctance to talk about it?

1

2

3

4

5

6

7

1 Spot Signs

2 Offer Support

3 Encourage Dialogue

4 Suggest Resources

5 Respect Boundaries

6 Maintain Privacy

7 Here’s what else to consider

Stress Management

给文章评分

感谢您的反馈

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