Your client's expectations clash with your agile framework. How do you navigate this challenging situation?

A estrutura ágil foi aperfei?oada justamente para atender melhor as necessidades do ciente, portanto se isto n?o está ocorrendo, tem algo errado. é necessário que o Product Owner (PO) consiga trazer os requisitos para o time e que o Scrum Master consiga realizar os devidos rituais para que a comunica??o flua e os requisitos sejam implementados e os feedbacks tratados.

Navigate this challenge by understanding the client's needs, explaining how the agile framework can address their goals, and finding a compromise that balances their expectations with the flexibility and iterative benefits of agile development.

Understanding your client's needs is fundamental. Engage in detailed discussions to fully grasp their expectations, including their business objectives, project goals, and any concerns regarding the agile process. This helps pinpoint where their expectations may differ from agile practices and allows you to find common ground. Empathy plays a crucial role; acknowledge their perspective while also educating them on the advantages of agile project management. By aligning their expectations with agile principles and demonstrating how agility can benefit the project, you build a stronger, more collaborative relationship.

Dedique tempo para ouvir e compreender as expectativas do cliente. Identificar suas prioridades ajuda a alinhar os objetivos do projeto com as capacidades da metodologia ágil.

After grasping your client’s needs, the next step is to gently introduce them to the agile framework. Explain key principles like customer collaboration, adaptive planning, and early value delivery, tailoring your explanation to align with their business goals. Emphasize how agile can specifically benefit their project by being responsive to feedback and market conditions. Reassure them that their active involvement is essential and that agile’s flexibility supports continuous improvement. This approach helps them understand how agile methodologies can drive project success while addressing their unique objectives.

Explique ao cliente os princípios da estrutura ágil e como ela pode beneficiar o projeto. Mostre como a flexibilidade e as entregas iterativas podem atender melhor às suas necessidades.

Setting realistic expectations is key to aligning client expectations with agile methodologies. Clearly outline what they can anticipate from the agile process, including iterative development, feedback loops, and the need for flexibility. Equally important is to define what agile does not cover, such as fixed pricing and rigid scopes for complex projects. By clarifying these aspects, you help prevent misunderstandings and establish a solid foundation for a collaborative relationship. This approach ensures both parties have a shared understanding of how agile works and how it can effectively address their project needs.

Estabele?a expectativas claras desde o início, esclarecendo como o processo ágil funcionará e o que o cliente pode esperar em termos de entregas e adapta??es.

Creating a collaborative environment is crucial for aligning your client's expectations with the agile framework. Invite them to actively participate in regular meetings like sprint planning and reviews, fostering a sense of ownership and involvement. This direct engagement allows them to experience firsthand the advantages of agile, such as rapid adaptation to changes and ongoing improvements. By involving clients in the process, you bridge the gap between their expectations and agile practices, demonstrating how agile can effectively meet their project needs and enhance overall outcomes.

Envolva o cliente no processo de desenvolvimento, incentivando sua participa??o em revis?es e ajustes contínuos. A colabora??o ativa fortalece a rela??o e garante que as expectativas sejam constantemente realinhadas.

When a client’s expectations don’t fully align with the agile framework, negotiation is essential. Engage in a discussion to identify which aspects of their expectations can be integrated into the agile process and which may need adjustment. Aim for a compromise that honors the agile principles while addressing the client’s needs. Effective negotiation seeks a win-win solution, preserving the integrity of agile methods while ensuring client satisfaction and value delivery. This collaborative approach helps maintain a positive working relationship and ensures that both the client’s goals and agile practices are respected.

Esteja aberto a negociar ajustes no escopo ou no cronograma para melhor atender às expectativas do cliente, mantendo a essência da abordagem ágil.

If you're fully embracing of the agile framework, adaption and iteration should already be core skills. The challenges don't necessarily lie in your actions, but more so in your language and communication. Demonstrating your ability to fit with your clients style of working can be achieved while keeping to your principles. You just need to find a common language that keeps customer value at the forefront.

Use feedback contínuo para adaptar o projeto e entregar valor de forma iterativa. A flexibilidade da metodologia ágil permite ajustes rápidos, transformando desafios em oportunidades de melhoria.