Your client wants emails, but you prefer face-to-face. How do you bridge the communication gap effectively?

Encontrar um equilíbrio entre preferências de comunica??o exige flexibilidade e uma abordagem estratégica. Primeiro, reconhe?a a importancia dos e-mails para o cliente, oferecendo respostas claras e detalhadas por esse meio. Ao mesmo tempo, sugira encontros presenciais para discuss?es mais complexas, destacando os benefícios do contato direto para maior clareza e resolu??o rápida de quest?es. Alternar entre os dois formatos de forma fluida, conforme a necessidade e o contexto, ajuda a promover uma comunica??o eficaz, respeitando as preferências do cliente e garantindo que as informa??es cruciais sejam bem compreendidas.

I usually prefer emails! But I also agree that F2F conversations help to set the tone of a consultative relationship. The process we follow as a business is: 1. Bi-weekly check in calls online 2. Ensure all communication is clearly captured in emails and an online comms platform of choice (WhatsApp is preferred in many parts of Asia, and Slack for others) 3. If an in-person is essential, I would scheduled the most important milestone updates for these sessions. This can also help with building long-term relationships (sometimes a meeting can extend to lunch or dinner with clients)

Your customer wants timely and reliable delivery of your product. he wants your commitment. He is a customer and expects constant quality from you. a good supplier wants his customer to sleep in peace...

It is essential to strike a balance that respects both styles. Start by identifying the key goals of each communication. Offer a blended approach: propose initial meetings for complex discussions, followed by email summaries to document action points and maintain transparency. 1. Suggest holding virtual or in-person meetings to discuss detailed strategies and follow up with a concise email summary. 2. Offer to schedule periodic check-ins while keeping the client updated through emails for day-to-day matters.

First, understand why. Your client may think email is more efficient, less interruptive, and is a way to get deliverables and progress captured in a concrete, written way. You may like the casual camaraderie of a quick phone call to discuss issues. As others have suggested, a mixture of both styles of communication is probably best. Possibly meet face-to-face (and follow up with an email) for important discussions, and handle quick tasks via email.