In this delicate situation, I would first acknowledge the client's request and their desire for early access to their confidential file. Then, I would explain the importance of confidentiality and the protocols in place to protect their information. If possible, I could offer a summary or key points from the file to address their immediate concerns while reassuring them that their full file will be accessible at the appropriate time. This approach maintains trust and ensures compliance with confidentiality policies.

In this situation, I would acknowledge the client's request and express understanding of their urgency. I would then explain the importance of adhering to confidentiality protocols, highlighting that I will expedite the process as much as possible while ensuring compliance with privacy policies. This balances their needs with the necessary precaution.