What I learnt from my 15years It exp, leading around 100 member team, below are few tips I would share: 1. Put focus on project scope, & estimating on time needed to complete those tasks. 2. Based on the team's bandwidth, confirm to clients how much work can actually be accomplished by what time. 3. Give regular progress updates to client. 4. If things are getting delayed and you expect, it might not meet the deadline, then inform to client proactively. 5. If the team is working slow, then we need to push the team, and get necessary changes to meet the deadlines With this mostly things shoudl go peaceful.

1. Acknowledge and Understand??? Start by thanking the client for their feedback and acknowledging their concerns. Listen actively to understand specific issues impacting their satisfaction. 2. Provide a Clear Action Plan ?? Share a revised action plan with steps to address each concern, including timelines and milestones. This shows commitment to realigning with their expectations. 3. Commit to Regular Updates?? Schedule consistent updates to keep the client informed of progress, demonstrating transparency and rebuilding trust through proactive communication.

Listen Actively – Set up a focused conversation, listen without interrupting, and acknowledge their concerns. Validate and Reflect – Restate their points to show understanding and respect. Take Accountability – Acknowledge any shortfalls transparently, avoiding excuses. Offer Solutions – Present a clear action plan and involve the client in next steps. Improve Communication – Suggest regular updates and set measurable benchmarks. Follow Up Consistently – Regular check-ins show commitment to improvement. Engage in Co-Creation – Turn feedback into a collaborative effort, aligning the project more closely with their vision.

Before working with clients, I always hold an initial meeting to analyze their needs and design a personalized career consulting process. After each session, I ask, “What did this session contribute to you?” to ensure I gather valuable feedback and assess client satisfaction. If any dissatisfaction arises, I make it a priority to ask targeted questions to identify the root cause and actively work on finding a solution. This approach allows me to maintain a high standard of service and continuously tailor the process to better meet my clients' needs, ensuring they feel supported and valued throughout their career development journey.