Your client is unhappy with office procedures. How can you turn their dissatisfaction into productivity?

Provide them with an opportunity to give feedback and suggest potential changes to procedures. They may have valuable input that can enhance the abilities and capabilities of the office with minor or major changes.

Working in customer service for close to 10 years has made me come to the realization that dissatisfaction is bound to happen. But what helps win back the trust of customers is the ability to listen to the customer; listening to understand and not respond, and giving the customer an opportunity to contribute to how they would like things to happen. The latter gives them confidence and assurance that their contribution is valued. Also feedback helps to win back trust because a customer feels that they are valued. Feedback May be a thank you note or a point of concern

I think it's already been mentioned, but you can't please everyone. However, that doesn't mean you shouldn't listen to criticism. If you want to be viewed as the best to work with, then allowing clients to feel heard is crucial. If it turns out their expectations have been mismanaged, then this needs addressing first and foremost. Having a clear process that's communicated from the outset will allow clients to raise concerns in advance of any work. If there are improvements to be made, then a client suggestion could be transformative. After all, they're the ones experiencing your service, so their insights and feedback are valuable. Another way of viewing this is, if you were the one with a complaint, would you want to feel heard?

N?o só ouvir, mas também, criar situa??es e estratégias para melhor atender, de acordo com suas necessidades, ter uma vis?o empreendedora.

Let them know I hear them and will take that into consideration and let them know why we are doing said procedure. It is likely to protect and benefit them as a customer. It is always good to hear feedback though. Sometimes customers are just disgruntled but sometimes they may offer little nuggets of wisdom!

There should never be any friction points if you have your clients policy and procedures in writing and updated accordingly. Clients will be provided with the service they need and vendors will be paid within the terms set forth. COMMUNICATE, I can’t stress this enough. And lastly make sure everyone on your team takes pride in the job they were hired to do and treats the company as if it was their own. Nothing will be broken if we all worked together as a team and stay focused on the job we were hired to do without taking shortcuts. I can only hope when every employee comes to work their goal is to be efficient and provide the company they work for 100% satisfaction of themselves. GO ABOVE and BEYOND ??

Processes and procedures are a lifeline to businesses. They are defined manuals for operations. Time moves in one direction, it is essential to continually develop these set guidelines to streamline the workflow and efficiencies of business, client/customer needs, employees (new hires and long-standing), suppliers, subcontractors, and executives. It’s important to stay focused on up-to-date protocols and to diverge from what hasn’t worked to what may be improved upon. In most cases, we’re here to serve our clients, therefore, their feedback is important in our forward movement. Surveys are helpful. Application of received information is powerful, if followed through with. Finding the issue and solving the issue, may lead to success.

Clear understanding of any client issue in business is absolutely necessary if a solution shall be reached to mitigate. Engulfing oneself in the process of seeking the problem and solidifying tasks to achieve desirable outcome, is a must! People need people, therefore, teamwork is essential. Brainstorming and collaboration builds the strength of knowledge, creativity, delegation and support, to successfully fulfill a set plan for changes needed. Cross-departmental meetings will be helpful to assess workflow, performance and productivity in this venture. Clearly defining the opportunity for growth and modification to key resources, obtaining buy-in and support, surely elevate the procedure to achievement.

Having a client standard and written procedures can be a huge help! If you can, create a statement of work, so you and the client have a tangible guideline to refer back to.

As hard as it might be to admit, sometimes the issue is just an unruly client. (Unpopular opinion, I know) Clients that are all take and no teamwork can be difficult. Give yourself grace, and identify what made the client or situation difficult, and strategize with your internal team for future issues of similar caliber